Clinic Operations Lead — Patient Experience & Front Desk

Recruit Express Pte. Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare recruitment agency is seeking a role overseeing daily operations at service points in Singapore. Responsibilities include managing front counter and admin tasks, ensuring patient-friendly facilities, and driving customer satisfaction. The ideal candidate will lead and supervise non-nursing staff while participating in committees and ad-hoc projects. This role is crucial in supporting business and financial targets with clinical teams.

Responsibilities

• Oversee daily operations at assigned service points.
• Handle front counter, admin, and operational matters.
• Work with Nurse Managers & stakeholders to solve process/system issues.
• Ensure facilities are patient-friendly and safe.
• Drive customer satisfaction and service improvements.
• Support business and financial targets with clinical teams.
• Prepare annual budgets, review performance & develop new initiatives.
• Lead and supervise non-nursing staff (appraisals, training, recruitment, retention).
• Ensure good communication flow between staff and management.
• Participate in committees and ad-hoc projects.

Job description

A healthcare recruitment agency is seeking a role overseeing daily operations at service points in Singapore. Responsibilities include managing front counter and admin tasks, ensuring patient-friendly facilities, and driving customer satisfaction. The ideal candidate will lead and supervise non-nursing staff while participating in committees and ad-hoc projects. This role is crucial in supporting business and financial targets with clinical teams.