Clinic Manager/ Area Manager

Jobstreet SG; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Regulatory Compliance and Risk Management leader to oversee compliance with all regulatory and licensing requirements. The ideal candidate will manage clinic operations, mentor staff, and ensure the delivery of quality patient care. Strong organizational skills and experience in team management are essential for success in this role.

Qualifications

• Experience in regulatory compliance and risk management.
• Strong organizational and communication skills.
• Ability to manage teams and improve operational processes.

Responsibilities

• Serve as liaison with regulatory bodies.
• Ensure compliance with licensing and audit requirements.
• Ensure operational implementation of corporate policies.
• Manage and develop clinic staff performance.
• Oversee clinic operations and patient care standards.

Job description

A. Regulatory Compliance & Risk Management

• Serve as the primary liaison with government and regulatory bodies (e.g., MOH, NEA).
• Ensure full compliance with all regulatory, licensing, and audit requirements across clinics.
• Act as the Data Protection Officer (DPO) for clinic operations, ensuring compliance with the Personal Data Protection Act (PDPA).
• Ensure accurate and timely submission of Medisave and CHAS claims; ensure readiness for related audits.
• Maintain proactive communication with external stakeholders including auditors, vendors, and contractors to support operations and compliance.

B. Equipment and Facilities

• Maintain, ensure safety, and functionality of all clinic facilities and equipment.
• Coordinate and recommend repairs, preventive maintenance, and necessary upgrades.
• Collaborate with relevant teams to plan and execute timely repair and maintenance works.

C. Clinic Operations

• Ensure effective implementation of corporate policies, SOPs, and operational systems across all clinics.
• Manage and develop staff performance through coaching, training, performance reviews, and corrective actions where necessary.
• Lead, mentor, and supervise clinic teams and direct reports to maintain high service and professional standards.
• Maintain open communication between HQ and clinic teams to align objectives and improve clinic operations.
• Work in partnership with dental professionals to ensure consistent delivery of safe and quality patient care.
• Oversee clinic-level accounting processes, including bank deposits, reconciliations, and accounts receivable/payable tracking.
• Analyse operational and financial data to support informed decision‑making and process improvements.
• Manage clinic rosters and manpower planning within budgetary constraints.
• Provide operational coverage and on‑site support during staffing shortages or critical operational issues.
• Assist in setting and achieving performance targets related to financial, operational, and quality metrics.
• Oversee patient feedback channels and ensure timely resolution of service issues to improve patient satisfaction.
• Manage procurement and inventory processes to ensure cost‑effective purchasing and supply availability.
• Undertake additional responsibilities and projects as assigned by your immediate superior.
• Cover superior in his or her absence/leave as acting OM / superior during his or her absence.