Clinic Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a candidate to handle reception duties and patient management. Responsibilities include answering calls, scheduling appointments, and managing patient records. The ideal candidate should have experience in administrative support and strong communication skills for patient interactions. This role is crucial in ensuring the smooth operation of clinic services while maintaining a high standard of patient care.

Qualifications

• Experience in patient management and administrative support.
• Strong communication skills for handling inquiries and patient interactions.
• Ability to maintain accurate records and documentation.

Responsibilities

• Answer phone calls and respond to patient enquiries.
• Manage new patient registrations and verify insurance coverage.
• Coordinate appointments and handle patient billing.

Job description

Reception Duties and Patient Management, including:

• Answer phone calls and respond to enquiries.

• New patient registration, update of patient information, and verification of insurance coverage.

• Schedule and manage appointments.

Administrative Support, including:

• Maintain and organise patient records, including medical history, personal information, and billing details.

• Ensure accurate documentation and filing of medical records and other administrative documents.

• Assist in handling patient billing, insurance claims, and payment processing.

• Coordinate referrals to other healthcare providers or specialists as necessary.

• Coordinate and schedule diagnostic tests, surgeries, or medical procedures for patients.

• Collaborate with external parties such as laboratories, pharmacies, and insurance companies, as necessary.

• Manage and stock office supplies, maintain inventory, and place orders when needed.

• Maintain cleanliness and orderliness of the reception area, waiting room, and administrative areas.

• Follow proper infection control protocols and assist in maintaining a safe and secure environment.

• Basic book-keeping.

Patient Assistance, including:

• Provide basic information to patients about clinic procedures and available services.

• Prepare examination rooms, ensure cleanliness, proper equipment setup, and availability of supplies.

• Assist doctor during patient examinations or minor medical procedures.