Clinic Coordinator

Etern Medical Punggol; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a candidate to supervise clinic operations and manage staff. This role includes responsibilities like managing schedules, handling patient interactions, and ensuring clinic readiness. The ideal candidate has a diploma in healthcare, at least 2 years of experience, and strong people management and communication skills. Experience as a clinic assistant or nurse is a plus. Staggered hours and shifts are required.

Qualifications

• Minimum 2 years of clinic operation experience.
• Prior experience as a clinic assistant/nurse is welcome.
• Experience in operations/administration in the healthcare sector will be an advantage.

Responsibilities

• Supervise clinic assistants and manage operations.
• Work with the Clinic Executive on staff scheduling.
• Handle difficult customers and report to management.
• Ensure accurate collection of payments and daily sales closing.
• Liaise with external companies on admin matters.
• Check month-end MCO invoices and submit inventory reports.
• Assist in cleaning and infection control maintenance.
• Train new staff on work processes.

Skills

People management skills

Interpersonal and communication skills

Ability to multi-task

Strong self-driven work ethic

Education

Diploma in relevant disciplines (healthcare)

Tools

MS Office applications

Job description

To assist in supervising the clinic assistants and managing the clinic operations, to ensure the smooth running of core duties and operation readiness of the clinic

• Work with the Clinic Executive and ensure efficient monthly staff and doctor roster scheduling.
• Look for Emergency cover if the staff is on urgent or medical leave.
• Follow up on patients’ complex cases for a patient liaison to ensure patient requests are attended to timely.
• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.
• Ensuring proper collection of payments are accurate preparation/submission of daily sales closing from the team of nurses.
• Assist in liaising with external companies such as laboratories and MCO companies on simple admin/operation matters.
• Responsible for month-end MCO invoice checks and ensuring the staff completes their task monthly.
• Submission of monthly inventory stocks and medical supplies closing report to the doctor for evaluation of drug pattern.
• Assist in the maintenance of the clinic facilities on cleaning and infection control
• Feedback to the Executive on staff performance and development milestones regularly.
• Orientate and work with the senior clinic nurse to train new staff on work processes execute the training list and update the team regularly.
• Perform the duties as a clinic nurse when rostering and training the new staff under the training program.
• Any other duties assigned by the doctors and clinic manager from time to time.

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum 2 years of clinic operation experience
• Prior experience as a clinic assistant/nurse is welcome
• Experience in operations/administration in the healthcare sector will be an advantage
• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to multi-task, work long hours, and under pressure
• Strong in directed self-driven work and able to work as a team player.
• Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses,)
• Possess good interpersonal and communication skills.
• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)
• Able to work staggered hours (evening shift) /weekends/PH;