Clinic Centre Manager (East) (Ref: GMT)

-; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Centre Manager to oversee daily operations and ensure high-quality service delivery. The role involves partnering with various departments to implement initiatives that meet revenue targets, maintain strong financial controls, and supervise staff. The ideal candidate will have a Bachelor's degree, experience in healthcare operations, and the ability to work a 5.5-day week.

Qualifications

• Minimum Bachelor's degree or equivalent qualification.
• Prior experience in healthcare operations with supervisory responsibilities.
• Ability to work a 5.5-day work week.

Responsibilities

• Oversee daily operations and service delivery of the medical centre.
• Implement initiatives to support revenue targets.
• Maintain financial controls and prepare reports.

Skills

Leadership skills

Financial management

Customer service focus

Education

Bachelor's degree or equivalent

Job description

Location

Nearest MRT Bedok

A charitable healthcare organisation is seeking a Centre Manager to oversee daily operations and ensure high-quality service delivery.

What You'll Be Doing:

• Partner with Operations, Clinical Services, and Strategic Partnerships to implement initiatives that support revenue targets for the medical centre.
• Maintain strong financial controls, including cost management, inventory oversight, and accurate end‑of‑day collections.
• Prepare and submit monthly financial reports to the Head of Operations.
• Work with cross‑functional teams to plan staffing needs and supervise Patient Service Associates across all centres.
• Ensure all centre policies, SOPs, and work instructions are properly implemented and followed.
• Verify the accuracy and completeness of key documents, such as medical reports, before dispatch.
• Conduct regular team meetings to review performance and collaborate with Operations and Quality teams on service improvements.
• Achieve customer satisfaction and NPS targets, identify service gaps with the Quality team, and support complaint investigations and follow‑ups.
• Coordinate with Procurement and Facilities on equipment calibration, quality control, inventory, repairs, and preventive maintenance, ensuring proper records.
• Support the implementation and audit of clinical processes in partnership with Operations and Quality teams.
• Stay updated on all health screening and medical centre services, coordinate meetings when required, and assist in onboarding new staff.

What We're Looking For:

• Minimum Bachelor's degree or equivalent qualification.
• Prior experience in healthcare operations, with proven supervisory or team‑lead responsibilities.
• Able to work a 5.5‑day work week.