Clinic Centre Manager (East) (Ref: GMT)

CELECTI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A charitable healthcare organization in Singapore is seeking a Centre Manager to oversee daily operations and ensure a high-quality service delivery. The manager will work with cross-functional teams to implement initiatives that support revenue targets, maintain financial controls, and achieve customer satisfaction. Candidates must have a minimum Bachelor's degree, prior experience in healthcare operations, and the ability to work a 5.5-day work week. The role offers competitive challenges in a fulfilling environment.

Qualifications

• Minimum Bachelor’s degree or equivalent qualification.
• Prior experience in healthcare operations, with proven supervisory or team‑lead responsibilities.
• Able to work a 5.5‑day work week.

Responsibilities

• Oversee daily operations and ensure high-quality service delivery.
• Partner with various teams to implement initiatives supporting revenue targets.
• Maintaining strong financial controls and oversee inventory management.
• Conduct regular team meetings to review performance.
• Achieve customer satisfaction and support complaint investigations.

Skills

Healthcare operations experience

Supervisory or team lead experience

Financial controls management

Strong communication skills

Education

Bachelor’s degree or equivalent

Job description

• Location: Nearest MRT Bedok

A charitable healthcare organisation is seeking a Centre Manager to oversee daily operations and ensure high-quality service delivery.

What You’ll Be Doing:

• Partner with Operations, Clinical Services, and Strategic Partnerships to implement initiatives that support revenue targets for the medical centre.
• Maintain strong financial controls, including cost management, inventory oversight, and accurate end-of-day collections.
• Prepare and submit monthly financial reports to the Head of Operations.
• Work with cross-functional teams to plan staffing needs and supervise Patient Service Associates across all centres.
• Ensure all centre policies, SOPs, and work instructions are properly implemented and followed.
• Verify the accuracy and completeness of key documents, such as medical reports, before dispatch.
• Conduct regular team meetings to review performance and collaborate with Operations and Quality teams on service improvements.
• Achieve customer satisfaction and NPS targets, identify service gaps with the Quality team, and support complaint investigations and follow‑ups.
• Coordinate with Procurement and Facilities on equipment calibration, quality control, inventory, repairs, and preventive maintenance, ensuring proper records.
• Support the implementation and audit of clinical processes in partnership with Operations and Quality teams.
• Stay updated on all health screening and medical centre services, coordinate meetings when required, and assist in onboarding new staff.

What We’re Looking For:

• Minimum Bachelor’s degree or equivalent qualification.
• Prior experience in healthcare operations, with proven supervisory or team‑lead responsibilities.
• Able to work a 5.5‑day work week.

Looking for a job? Email your resume in MS Word format to [e-mail].

Megan Tan Mei En (Ms.)

Talent Acquisition Consultant

CEI Reg. No.: R25156973

Contact No.: [phone]

Celecti Pte Ltd EA Licence: 16C8045