Clinic Assistant (Full-Time)

T MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is looking for a Clinic Assistant to manage patient registration, appointment scheduling, and handling administrative tasks. Responsibilities include assisting with in-clinic procedures and patient care. Candidates should have a diploma or equivalent education and a positive service attitude. Prior experience is preferred but not mandatory. Ability to work in shifts and familiarity with computer operations is required. Proficiency in Mandarin for elderly patients is an advantage.

Qualifications

• 5.5-day workweek, able to commit to rotating shifts and weekend work.
• Prior experience in a hospital or clinic setting is preferred.
• Ability to work in a team and dependably.

Responsibilities

• Patient registration and scheduling appointments.
• Handling payment and preparing claim submissions.
• Assisting in simple in-clinic procedures.

Skills

Teamwork

Service attitude

Dependability

Education

Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC

Tools

Familiarity with Plato CMS

Job description

Job Description

• Patient registration, scheduling of appointments, and sending reminders.
• Answering phone/SMS and email queries promptly.
• Handling payments and preparing submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation.
• Preparing medications for doctor’s review and dispensing medication.
• Assisting in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided).
• Assisting the doctor during consultations and performing chaperone duties.
• Handling first-level patient complaints.
• Maintaining and updating patients’ records according to standard guidelines.
• Assisting in the daily operations and upkeep of the clinic.
• Managing medication, consumables, and equipment, including replenishment and housekeeping.
• Performing other administrative tasks related to patient care and clinic operations.

Job Requirements

• 5.5-day workweek (Weekday + 1 Weekend). Must be able to commit to rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC.
• Prior experience in hospital/medical clinic operations or front desk duties is preferred but not mandatory (training will be provided).
• Familiarity with computer usage and/or clinic operations.
• Keen service attitude towards patient care and willingness to learn.
• Ability to work dependably in a team.

Advantage (Not Mandatory)

• Prior experience as an enrolled nurse.
• Ability to move between different clinics when needed to provide support.
• Familiarity with Plato CMS.
• Experience in submission of insurance and Medisave claims.
• Proficiency in Mandarin/Dialects is an advantage to assist non-English-speaking elderly patients. (This is included as a job necessity rather than a preference to align with fair hiring practices.)