Clinic Assistant

SINCERE HEALTHCARE GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is looking for a Billing & Claims personnel to manage front-desk duties, including appointments, billing, and payment collection. The ideal candidate has at least an ‘O’ Level qualification, customer service skills, and a background in the healthcare setting. This role offers opportunities for multitasking in a fast-paced environment.

Qualifications

• Experience in a healthcare setting would be advantageous.
• Strong focus on patient satisfaction.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Responsible for front-desk duties including appointments and billing.
• Process patient bills and insurance claims timely.
• Liaise with patients for outstanding bills.

Skills

Interpersonal communication skills

Customer service mindset

Multitasking

Proficiency in medical billing software

Education

Minimum GCE ‘O’ Level

Job description

Billing & Claims

• Responsible for front‑desk duties such as appointments, billing and payment collection, handling enquiries (Phone/walk‑in)
• Prepare case note and other required forms
• Responsible for timeliness in processing patient bill and insurance claim (e.g., Medisave/insurance claims)
• Liaise with patients / payers for outstanding bills
• Checking for bill accuracies and reviewing completeness of patient documents for medical claims
• Assist to prepare and dispense medication
• Top up medication and assist in stock taking as required
• Provide administrative support to the department
• Any other duties as required

Requirements

• Minimum GCE ‘O’ Level
• Experience in a healthcare setting would be advantageous
• Excellent interpersonal and communication skills
• Strong customer‑service mindset with a focus on patient satisfaction
• Ability to multitask and work efficiently in a fast‑paced environment
• Proficiency in medical billing software and basic computer skills
• Passionate in learning and sharing knowledge, skills, insights, experience and best practices
• Discipline in building effective work system/flow and processes high personal integrity