Clinic Assistant

NEX HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Clinic Assistant to support clinic operations. The role involves patient interaction, handling registrations, dispensing medications, and managing billing tasks. Ideal candidates should have N Levels or equivalent and preferably prior experience in healthcare. Training will be provided for those without experience. Join a dedicated team to ensure efficient clinic support and a positive patient experience.

Qualifications

• Minimum N Levels, O Levels / NITEC or Higher NITEC.
• Prior experience in healthcare or administrative roles preferred.
• Familiarity with HealthierSG or health programmes is a bonus.

Responsibilities

• Communicate effectively with patients and visitors.
• Handle patient registrations and dispense medication.
• Manage billing and inventory of office supplies.
• Maintain a safe and clean working environment.

Skills

Communication skills

Clinic Skills Competency

Knowledge of Clinic Management System (Plato)

Drug dispensing knowledge

Billing and insurance claims handling

Teamwork

Education

N Levels, O Levels / NITEC, Higher NITEC

Tools

Point of Sales system

Job description

JOB SUMMARY

The Clinic Assistant plays a crucial role in supporting the efficient operation of a healthcare clinic. This position involves a combination of administrative tasks, patient interaction, and organizational responsibilities.

Major Duties & Responsibilities:

• 1. Communicate effectively with patients, families, and visitors upon arrival and leaving.
• 2. Handle registration of patients using the organisation’s clinical software system;
• 3. Dispense drugs to patients informing them of the dosage as well as frequency of consumption, printing of labels for drugs and mixing of liquids;
• 4. Be familiar with the preparation and dosage for different types of drugs and non-drug items;
• 5. Handle payments from patients using Point of Sales system (if any). This includes printing receipts, medical certificates and referral letters for patients;
• 6. Handle administration and documentation of lab tests, radiology and scanning services from various vendors;
• 7. Perform stock take and inventory;
• 8. Adhere to the company’s policies and standard operating procedures;
• 9. Maintains safe and clean working environment by complying with procedures, rules, and regulations;
• 10. Contributes to team effort by accomplishing related results as needed;
• 11. Handle the daily billing of invoices and claims from corporate clients and insurance companies and conduct follow-up;
• 12. Cover the duties of colleagues and Supervisor where required;
• 13. Any other ad hoc tasks requested by Doctors and Supervisors.

Functional Skills & Training:

• Clinic Skills Competency (in-house)
• Basic knowledge of Clinic Management System (Plato)
• Basic knowledge of different type of drugs and non-drug items
• Basic knowledge of drug dispensing (e.g. dosage, calculation, frequency, drug allergy, drug/food interactions, etc.)
• Basic knowledge of company’s services
• Point of Sales system
• Handle billing and insurance claims as directed.
• Manage electronic and paper filing systems.

Clinic Coordination and Communication:

• Able to corresponds between patients and healthcare professional (doctors) if required.
• Work in a team, displaying teamwork spirit to ensure smooth workflow.
• Ensure the cleanliness and organization of the clinic space.
• Order and manage inventory of office and medical supplies.

Requirements:

Educational Level:

• Min. N Levels, O Levels / NITEC, Higher NITEC etc

Experience:

• Prior experience in a healthcare or administrative role will be an advantage.
• Having knowledge on “HealthierSG” or other health programmes are a bonus.
• On-Job-Training guidance will be provided for new hires without experience.