Client Success Manager

SPORTRADAR SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading sports technology company in Singapore is seeking a Client Success Manager to act as a liaison between internal teams and clients. This role demands strong communication and problem-solving skills, focusing on client satisfaction. The ideal candidate will manage client relationships and provide tailored solutions, ensuring clients maximize their investment. The company offers a hybrid work environment and the chance to work with top names in the industry.

Benefits

Opportunity for growth within a fast-growing company

Collaboration with international colleagues

Support for major clients in sports and gaming

Qualifications

• Proven experience in client success, ideally in technology, sports, and/or gaming.
• Strong communication and interpersonal skills.
• Ability to interpret data and identify actionable strategies.

Responsibilities

• Act as the primary post sales point of contact for clients.
• Resolve complex client challenges with internal teams.
• Establish strong connections with key users at client companies.

Skills

Client success experience

Communication skills

Analytical mindset

Problem-solving skills

Interpersonal skills

Job description

We are seeking a dynamic Client Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.

The Challenge

• Act as the primary post sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
• Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
• Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
• Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
• Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
• Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
• Other tasks as defined

Your Profile

• Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional problem-solving and conflict-resolution skills.
• A results-driven approach with a focus on client satisfaction and retention.
• Languages: English required, Mandarin desirable.
• Knowledge of Sportradar products a plus
• Knowledge of betting landscape a plus

Our Offer

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaboration with friendly colleagues from all over the world
• Work with and support some of the biggest names in the sports and gaming industry
• Hybrid work environment

Important: As part of the onboarding process, you may be required to spend 1–2 months with the team in our Mostar office to ensure a smooth integration and knowledge transfer.

Our Recruitment Process

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Technical Assessment (if applicable): A short task to showcase your technical skills.
• Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, as also discuss team fit.