Client Success & Growth Manager

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a skilled Project Manager to oversee sales and client relationships. You will manage projects, develop marketing strategies, and ensure KPIs are met while handling client accounts. Ideal candidates will have at least five years of experience in the Contact Centre industry, particularly with government projects, and a degree in a relevant field. This is a fantastic opportunity to make a positive impact in a vibrant customer care environment.

Qualifications

• Minimum five years of experience in Contact Centre industry, particularly with government projects.
• COPC certification or equivalent preferred.
• Sound knowledge in contact centre operations and telephony/IT systems.

Responsibilities

• Manage sales and relationships with clients to meet KPIs.
• Develop and implement marketing plans and sales strategies.
• Accountable for performance management of assigned teams.

Skills

Client relationship management

Sales strategies

Project management

Operational KPIs

Customer understanding

Education

Degree in a related field

Tools

Microsoft tools

Job description

A leading customer service provider in Singapore is seeking a skilled Project Manager to oversee sales and client relationships. You will manage projects, develop marketing strategies, and ensure KPIs are met while handling client accounts. Ideal candidates will have at least five years of experience in the Contact Centre industry, particularly with government projects, and a degree in a relevant field. This is a fantastic opportunity to make a positive impact in a vibrant customer care environment.