Client Success & Experience Lead

Trust Recruit; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Executive to manage customer inquiries and delivery coordination. The successful candidate should have a diploma/BA in Business Administration or a related field, along with strong customer service skills and proficiency in Microsoft applications. This role emphasizes multitasking, emotional intelligence, and a positive attitude towards clients.

Qualifications

• Diploma/BA in Business Administration or similar field.
• Good knowledge of MS applications like Excel and Word.
• Experience in a customer service-focused environment.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Respond swiftly to customer inquiries.
• Maintain accurate Proof of Delivery records.
• Collaborate with internal departments for seamless service.

Skills

Customer service

Phone handling skills

Emotional intelligence

Multitasking

Microsoft applications

Education

Polytechnic Diploma/BA in Business Administration, Accounting or equivalent

Job description

A recruitment agency in Singapore is looking for a Customer Service Executive to manage customer inquiries and delivery coordination. The successful candidate should have a diploma/BA in Business Administration or a related field, along with strong customer service skills and proficiency in Microsoft applications. This role emphasizes multitasking, emotional intelligence, and a positive attitude towards clients.