Client Success Executive (CSE)

Altera Digital Health Inc. APAC; Singapore; On-site; SGD 85,000 - 120,000; Full time

Job summary

A leading global healthcare IT provider is seeking a Client Success Executive in Singapore. This role involves managing client relationships, driving retention and growth through strategic account planning, and collaborating cross-functionally. The ideal candidate will have a strong background in healthcare technology and proven success in client-facing roles. The position also offers flexible work options, a monthly medical insurance allowance, and an employee share ownership program. Ready to make an impact? Apply today!

Benefits

Flexible work options

Monthly Medical Insurance Allowance

Employee Share Ownership Program

Qualifications

• Proven revenue responsibility in client-facing roles.
• Demonstrated success in healthcare technology sector.
• Experience in strategic account planning with measurable outcomes.

Responsibilities

• Manage the complete client lifecycle for existing accounts.
• Lead strategic partnership reviews to develop growth opportunities.
• Build and maintain C-suite relationships for client advocacy.

Skills

Exceptional communication skills

Analytical skills

Problem-solving skills

Commercial acumen

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree preferred

Tools

CRM platforms

BI tools

Job description

Client Success Executive (CSE) – Altera Digital Health

Permanent, full‑time position.

Altera Digital Health, a subsidiary of Constellation Software Inc (CSI), is a leading global healthcare IT provider. Constellation is a publicly traded company on the Toronto Stock Exchange renowned for acquiring and managing vertical market software businesses.

About Altera

Altera fosters a culture rooted in respect, discipline, innovation and transparency. Our solutions help clients improve performance and better leverage their software to create a more connected, efficient, and effective healthcare system across APAC. We drive impact through exceptional sales, professional services and client support, guided by our Client Success framework.

Role Overview

We’re looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team. This role is revenue‑generating client advocacy where you own the complete success journey for a portfolio of healthcare organizations, driving both retention and growth.

Key Responsibilities

• Own the complete client lifecycle for existing accounts—from renewal risk mitigation to expansion opportunity development and strategic roadmap alignment.
• Lead Strategic Partnership Reviews (quarterly/annual) to assess performance, identify growth opportunities, and execute segment‑based success plans across our client segmentation framework.
• Build and maintain deep C‑suite relationships, acting as the primary advocate and strategic thought partner for assigned clients.
• Drive lead generation and expansion opportunities through whitespace analysis, stakeholder mapping, and consultative selling.
• Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management, root‑cause resolution, and systematic feedback loop closure.
• Leverage automation platforms to access real‑time portfolio health scoring, predictive attrition signals, and performance analytics.
• Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning.

Operational Excellence & Cross‑Functional Orchestration

• Ensure seamless client experience through proactive governance, timely delivery of contractual commitments, and SLA compliance.
• Collaborate cross‑functionally with Product, Professional Services, R&D, and Solutions teams to align internal efforts with client strategic objectives.
• Serve as escalation point for complex issues requiring executive intervention, ensuring swift resolution through cross‑functional collaboration.

Preferred Qualifications & Experience

• Demonstrated success in a client‑facing role, ideally within healthcare technology sector, B2B SaaS, consulting or IT, with a track record of exceeding targets.
• Proven revenue responsibility: Experience identifying, developing, and closing expansion/upsell opportunities within existing accounts.
• Healthcare technology experience strongly preferred: Understanding of healthcare industry practices, clinical workflows, and operational use of healthcare software systems.
• Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes.
• Executive relationship builder: Demonstrated success building and maintaining C‑suite relationships in complex organisational environments.

Skills & Capabilities

• Exceptional communication (written and verbal), analytical, and problem‑solving skills with ability to tailor messaging for technical and executive audiences.
• Strong commercial acumen—you understand business drivers, revenue models, and can translate client objectives into platform value realisation.
• Data‑driven decision maker comfortable with CRM platforms, BI tools, and leveraging automation to optimise efficiency.
• Cross‑functional collaborator who can orchestrate internal teams and influence without authority.
• Flexible and adaptable—experienced at managing diverse client situations across industries, geographies, and organisational maturity.
• Bachelor’s degree preferred.

The Altera Commitment

• Work/Life: Standard work week, but with the flexibility and adaptability required to support client needs, which may include occasional after‑hours or on‑call support during peak times.
• Travel: Up to 25% travel may be required for client site visits and internal meetings.
• Be part of a leading global healthcare IT provider.
• Flexible work options.
• Monthly Medical Insurance Allowance, life and salary continuance insurance.
• Employee Share Ownership Program – we will contribute an additional 20% on top of the amount you invest.

Ready to make a real impact on digital health outcomes? Apply today and tell us how you can become the next outstanding Client Success Executive at Altera!

At Altera, we’re committed to a culture of belonging where everyone feels valued and respected. We welcome people from all walks of life to apply. Our hiring process is designed to allow you to showcase your strengths as well as give you an opportunity to know if we are the right fit.