Client Success Executive (1 year contract)

Hepmil Singapore; Singapore; On-site; SGD 38,000 - 60,000; Full time

Benefits offered by this job

1 year contract

Job summary

HEPMIL Media Group is hiring a Client Success Executive in Singapore. The role bridges brands, in-house creatives, and HEPMIL Creators' Network to deliver paid social campaigns. You will craft branded content, pitch to brands, execute campaigns, and drive outstanding client outcomes.

The position is a 1 year contract, subject to renewal, with close collaboration between SGAG and the HEPMIL Creators' Network to ensure timely deliverables and insightful campaign reporting.

Qualifications

• 1–3 years of Client Account Servicing experience in media, PR or digital agencies.
• Avid consumer of social branded content with interest in trends on social platforms.
• Strong communication and presentation capabilities; analytical and time‑management skills.

Responsibilities

• Forge collaborations with creators and in‑house teams to manage campaigns and deliverables.
• Craft pitches and proposals aligned with clients’ objectives; oversee creative development.
• Elevate client satisfaction through strategic proposals, execution, and reports.

Skills

Client servicing

Communication skills

Presentation skills

Analytical abilities

Team player

Organization skills

Problem solving

Job description

HEPMIL Media Group owns and operates SGAG, MGAG, PGAG, MRCI, HEPMIL Creators' Network & Bent Pixels Asia. HEPMIL Media Group has offices across Singapore, Kuala Lumpur, Jakarta, Manila, Bangkok & Ho Chi Minh and employs over 300 passionate individuals.

HEPMIL - SGAG and HEPMIL Creator’s Network (HCN), is home to one of the fastest growing content and creator businesses locally. We exist to Make Every Singaporean’s Day a Better One through the endless funny memes and videos on SGAG and by empowering the next generation of content creators through HCN.

Join our innovative team as a Client Success Executive, where you will bridge brands, in-house creatives, and content creators to deliver impactful paid social campaigns. In this role, you will collaborate closely with our creative teams and our creators from HEPMIL Creator's Network (HCN) to craft compelling branded content, pitch to esteemed brands, execute high-performing campaigns, and drive exceptional client outcomes.

This is a 1 year contract role, subject to renewal.

KEY RESPONSIBILITIES

• Creator & Creative Liaison: Forge meaningful collaborations with creators (HEPMIL Creators' Network) and in-house creative teams (SGAG) as a primary point of contact, ensuring crystal-clear communication, seamless proposal facilitation, and timely submission of deliverables, including overseeing creative development and content production.
• Creative Collaboration: Join forces with in-house creatives (SGAG) and creators (HEPMIL Creators' Network) to craft compelling pitches that resonate with clients’ campaign objectives.
• Client Servicing: Elevate client satisfaction through strategic proposals, on-point execution, insightful campaign reports, and exceptional campaign performance.

THE IDEAL CANDIDATE

• Possess 1-3 years of Client Account Servicing experience within media, PR or digital agencies.
• Avid consumer of social branded content and passionate about redefining branded content possibilities.
• Exhibit a keen understanding of consumer trends on social media, with a focus on TikTok and Instagram.
• Strong presentation, analytical and business-judgement skills
• Strong team player with exceptional communication skills
• Strong organisational and problem-solving capabilities, skillfully navigating demanding timelines