Client Success Executive

Kopi Near Me Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A homegrown coffee brand in Singapore is looking for a Client Success Executive to manage client accounts and support operations. Responsibilities include account management, sales administration, and process compliance. Ideal candidates should have a diploma, excellent organizational and communication skills, and a passion for Nanyang beverages. Join an innovative and supportive team without cold calling requirements.

Benefits

Opportunities to learn about F&B tech

Structured processes

Supportive team environment

Qualifications

• 6 months to 3 years of experience in sales coordination, administration, or customer service preferred.
• Must enjoy Nanyang-style kopi and beverages.
• A positive attitude and willingness to learn.

Responsibilities

• Manage assigned client accounts and ensure customer satisfaction.
• Handle day-to-day client inquiries and support.
• Prepare quotations, invoices, and delivery orders.

Skills

Organizational skills

Attention to detail

Communication skills (English)

Proficiency in Microsoft Office or Google Workspace

Education

Minimum Diploma or equivalent qualification

Job description

About Kopi Near Me

Kopi Near Me brings authentic Nanyang coffee and beverages to workplaces and retail spaces through our innovative self-service coffee machines. We work with offices, restaurants, and bakeries to deliver freshly brewed kopi experiences — anywhere, anytime.

If you love the aroma of kopi, teh, and all things Nanyang, and enjoy working with clients in a structured and process-driven environment, we’d love to have you join our growing team.

About the Role

We are looking for a Client Success Executive to support our business operations and client relationships. You will be responsible for managing assigned client accounts, following up on orders, coordinating machine deployments, and ensuring that our customers continue to enjoy a seamless kopi experience.

This role is ideal for someone who is organized, detail-oriented, and enjoys supporting sales processes without the pressure of active sales targets.

Key Responsibilities

• Account Management & Customer Support

• Handle and maintain a set of client accounts (office, restaurant, and retail partners).

• Serve as the primary point of contact for day-to-day client inquiries and support.

• Ensure clients follow proper order, payment, and replenishment procedures.

• Coordinate with the operations team for machine servicing, replenishment, and maintenance schedules.

• Monitor client satisfaction and escalate issues when necessary.

• Sales Administration & Coordination

• Prepare quotations, invoices, and delivery orders as per company templates.

• Update internal records with client activity, orders, and feedback.

• Track contract renewals, MOQs, and performance metrics for each client account.

• Liaise with the logistics team to ensure timely delivery and servicing.

• Assist in preparing monthly sales and performance reports.

• Process Compliance & Documentation

• Follow prescribed procedures and workflows for client onboarding, sales documentation, and reporting.

• Maintain proper filing and records for client communications, contracts, and documents.

• Help improve process efficiency through feedback and documentation.

• Internal & Administrative Support

• Support the sales and business development team with administrative tasks.

• Help prepare presentations, marketing materials, and follow-up emails when needed.

• Assist with data entry, client tracking, and general office coordination.

Requirements

• Minimum Diploma or equivalent qualification.

• 6 months to 3 years of experience in sales coordination, administration, or customer service preferred.

• Strong organizational skills and attention to detail.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace.

• Excellent communication skills (spoken and written English).

• A positive attitude and willingness to learn.

• Must enjoy Nanyang-style kopi and beverages — our team lives and breathes it!

Why Join Us?

• Be part of an innovative and growing homegrown kopi brand.

• Structured processes and supportive team environment — no cold calling required.

• Opportunities to learn about F&B tech and customer operations.

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