Client Success Executive

Hepmil Singapore Pte Ltd (SGAG); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading media company in Singapore seeks a Client Success Executive to collaborate with creators and manage client accounts. The ideal candidate will have 1-3 years of experience in media or digital agencies, demonstrating strong communication and organizational skills. Join us in redefining branded content and elevate client satisfaction with impactful campaigns.

Qualifications

• 1-3 years of experience in client account servicing within media, PR, or digital agencies.
• Keen understanding of consumer trends on social media, particularly TikTok and Instagram.
• Passionate about redefining branded content possibilities.

Responsibilities

• Liaise with creators and facilitate proposals and deliverables.
• Collaborate with creators to craft compelling client pitches.
• Enhance client satisfaction through strategic proposals and performance reports.

Skills

Client account servicing experience

Strong presentation skills

Analytical skills

Business judgement skills

Communication skills

Organisational capabilities

Problem-solving capabilities

Job description

HEPMIL Media Group owns and operates SGAG, MGAG, PGAG, MRCI, HEPMIL Creators' Network & Bent Pixels Asia. HEPMIL Media Group has offices across Singapore, Kuala Lumpur, Jakarta, Manila, Bangkok & Ho Chi Minh and employs over 300 passionate individuals.

HEPMIL – SGAG and HEPMIL Creator’s Network (HCN) – is home to one of the fastest growing content and creator businesses locally. We exist to make every Singaporean’s day a better one through endless funny memes and videos on SGAG and by empowering the next generation of content creators through HCN.

Join our innovative team as a Client Success Executive, where you'll collaborate closely with our creative masterminds and content creators to craft compelling paid social content. You'll gain hands‑on experience pitching to esteemed brands, executing impactful campaigns, and optimizing for exceptional outcomes.

Key Responsibilities

• Creator Liaison: Forge meaningful collaborations with HCN’s creators as their primary point of contact, ensuring crystal‑clear communication, seamless proposal facilitation, and timely submission of deliverables, including overseeing creative development and content production.
• Creative Collaboration: Join forces with HCN’s creators as well as in‑house creatives to craft compelling pitches that resonate with clients’ campaign objectives.
• Client Servicing: Elevate client satisfaction through strategic proposals, on‑point execution, insightful campaign reports, and exceptional campaign performance.

Ideal Candidate

• Possess 1-3 years of client account servicing experience within media, public relations or digital agencies.
• Avid consumer of content creators’ work and passionate about redefining branded content possibilities.
• Exhibit a keen understanding of consumer trends on social media, with a focus on TikTok and Instagram.
• Strong presentation, analytical and business‑judgement skills.
• Strong team player with exceptional communication skills.
• Strong organisational and problem‑solving capabilities, skillfully navigating demanding timelines.

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