Client Solutions Manager

Facebook TalentNet Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading social media company is seeking a Client Solutions Manager in Singapore. This role involves building key client relationships and providing expertise in media planning and strategy. The ideal candidate will have hands-on knowledge of digital media and experience in campaign execution. Strong analytical and problem-solving skills are essential to thrive in this dynamic environment. Join us to drive innovation and satisfaction among our clients.

Qualifications

• Hands-on knowledge of digital media planning principles and campaign optimization.
• Experience working directly with digital media agency/ad tech.
• Effective problem-solving and decision-making skills.

Responsibilities

• Act as a Meta Ad Solutions Expert.
• Build and manage relationships with key clients and agency partners.
• Project manage complex work streams.

Skills

Digital media planning

Analytical skills

Problem solving

Client relationship building

Data analysis

Education

BA / BS degree in a technical or marketing field

Tools

Meta Ads

Google Ads

TikTok

Job description

The Client Solutions Manager for Facebooks Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based in Singapore and works with our entertainment and direct to consumers ecommerce clients.

Responsibilities

• Act as a Meta Ad Solutions Expert
• In partnership with a Client Partner, analyse client situations and devise integrated marketing and advertising strategies optimally incorporating Facebook solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
• Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
• Analyse data and insights to guide full funnel strategy and implementation of Facebook solutions Relationship Management
• Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
• Work and collaborate with diverse group of internal cross-functional teams
• Media & Measurement Strategy and Implementation
• Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
• Outline and oversee measurement strategy, tracking, and results delivery
• Identify optimization opportunities for improving performance
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
• Operational Excellence and Project Management
• Project manage complex work streams
• Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)

Minimum Qualifications

• Hands on knowledge of digital media (Meta, Google, Tik Tok, OLV) planning principles, tools, campaign optimization and KPIs
• Experience working directly with digital media agency / ad tech - managing digital campaign planning and execution
• Direct Industry experience from Entertainment & Ecommerce will be advantageous
• Effective and creative problem solving and decision-making skills
• Experience working effectively with XFN teams
• Ability to confidently present to build ongoing relationships with external clients
• Excel skills and experience with data analysis and delivering actionable insights

Preferred Qualifications

• BA / BS degree in a technical or marketing field
• Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Brand marketing, CRM marketing, data and technology solutions, ad-tech, partnerships)
• Proven success in a highly dynamic, rapidly changing environment