Client Services & Operations Leader

UOB Kay Hian; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Singapore is seeking an Operations Supervisor to lead a team of client service representatives. The role involves ensuring exceptional service delivery, monitoring team performance, and resolving client issues. The ideal candidate should possess excellent communication skills, have at least 2 years of supervisory experience, and be motivated to drive positive changes within the team.

Qualifications

• Minimum 2 years of working experience in Supervisory Customer Service roles and complaints management.
• Willing to lead and deliver changes, motivated to bring about positive change.

Responsibilities

• Supervise and mentor a team of client service representatives.
• Take ownership of team performance metrics and SLA compliance.
• Act as the point of escalation for complex client issues.
• Prepare monthly reports on feedback and team performance.

Skills

Excellent written and communication skills

Strong service mindset

Good negotiation skills

Education

Diploma/Degree in any discipline

Job description

A leading financial services provider in Singapore is seeking an Operations Supervisor to lead a team of client service representatives. The role involves ensuring exceptional service delivery, monitoring team performance, and resolving client issues. The ideal candidate should possess excellent communication skills, have at least 2 years of supervisory experience, and be motivated to drive positive changes within the team.