Client Services Executive

AURA WORLD PTE. LTD.; Singapore; Hybrid; SGD 35,000 - 50,000; Full time

Job summary

A leading travel services provider in Singapore is seeking a Client Services Executive to provide essential administrative support for corporate clients. The role involves coordinating travel arrangements, handling documentation, and ensuring compliance with policies. The ideal candidate has at least 2 years of experience in an administrative role, preferably in the travel industry, and possesses strong communication and organizational skills. A flexible work arrangement is offered.

Benefits

Flexible work arrangements

Positive work environment

Qualifications

• Minimum two years' experience in an administrative or support role, preferably in the travel industry.
• Proficient in Microsoft Office applications.
• Able to work independently and is a team player.

Responsibilities

• Prepare, organize, and file client contracts, itineraries, and travel documents.
• Handle flight reservations and ticketing using GDS or online booking tools.
• Coordinate comprehensive travel arrangements for corporate and group travellers.
• Ensure compliance with company policies and industry standards.
• Assist in coordinating travel bookings, including accommodations and tours.
• Support invoicing, payment processing, and expense tracking.
• Update and maintain customer information.
• Prepare necessary documentation for corporate travel.

Skills

Attention to detail

Communication skills

Organizational skills

Proficiency in Microsoft Office

Job description

Role Description

At Aura World Pte Ltd in Singapore, we believe that a fulfilling career should go hand-in-hand with a balanced lifestyle. Our company is committed to fostering a positive work environment where employees can thrive both professionally and personally. We offer flexible work arrangements that adapt to your needs, allowing you to maintain a healthy work-life balance. Join us and be part of a forward-thinking team that values well-being as much as success, empowering you to pursue your passions while excelling in your career.

The Client Services Executive provides essential administrative support to ensure smooth operations for our corporate clients. This role involves assisting with coordination, documentation, communication, and organizational tasks that enable the agency to deliver high-quality services to clients efficiently.

Key Responsibilities

• Prepare, organize, and file client contracts, itineraries, and travel documents.
• Handle flight reservations and ticketing using GDS or online booking tools, ensuring best fares, route efficiency, and compliance with corporate travel policies.
• Coordinate comprehensive travel arrangements, including flights, accommodations, ground transportation, and meeting logistics for corporate and group travellers.
• Ensure compliance with company policies, industry standards, and regulatory requirements in documentation.
• Assist in coordinating travel bookings, including flights, accommodations, tours, and transportation.
• Support invoicing, payment processing, and expense tracking for client booking with cloud-based Mid-back-Office tool.
• Update and maintain customer information and assist in analysis of customer actions, preferences, and feedback to inform strategic decision-making, enhance products/services, and optimize customer experiences.
• Prepare necessary documentation for corporate travel, including visas and travel insurance.
• Any ad-hoc task as assigned.

Requirements

• Minimum two (2) years’ experience in an administrative or support role, preferably in the travel industry.
• Proficient in Microsoft Office applications.
• Able to work independently and is a team player.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Able to adapt to flexi / hybrid work arrangement.