Client Services and CRM Executive (Luxury Bridal)

LUXURY CAREERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury bridal boutique in Singapore is seeking a Client Services and CRM Executive to handle client interactions and maintain CRM records. The ideal candidate will have a bachelor's degree and 2 years of experience, ideally in luxury retail or client services. Responsibilities include managing inquiries, scheduling appointments, and supporting the administrative tasks. This is a full-time role, requiring excellent communication skills and proficiency in Microsoft Excel.

Qualifications

• Min 2 years of experience in luxury retail, bridal, or client services is a plus.
• Excellent communication and interpersonal skills.
• Highly organized with the ability to manage multiple tasks efficiently.

Responsibilities

• Handle client inquiries via phone, email, and in-person.
• Schedule and manage client appointments.
• Maintain CRM system accuracy and update client profiles.

Skills

Client communication

Organizational skills

Detail-oriented

Client-focused mindset

Proficiency in Microsoft Excel

Education

Bachelor’s degree in Business, Hospitality, Marketing, or a related field

Tools

Zoho CRM

Airtable

Job description

Our client is a renowned luxury bridal boutique, celebrated for its curated collection of exquisite designer gowns available for rental. They are seeking a Client Services and CRM Executive to manage end-to-end client interactions, maintain accurate CRM records, and support personalized service experiences that strengthen client relationships.

Key Responsibilities

• Handle client inquiries such as phone, email, and in-person, providing prompt and professional assistance.

• Schedule and manage client appointments, ensuring smooth flow of consultations and fittings.

• Maintain CRM system accuracy and hygiene, updating client profiles and records consistently.

• Prepare daily settlements and support administrative financial tasks.

• Perform administrative closure tasks, including documentation and reporting.

Key Requirements

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field.

• Min 2 years of experience in luxury retail, bridal, or client services is a plus.

• Strong proficiency in Microsoft Excel.

• Experience with CRM platforms such as Zoho and Airtable is advantageous.

• Excellent communication and interpersonal skills, with a client-focused mindset.

• Highly organized, detail-oriented, and able to manage multiple tasks efficiently.

• Availability to work Monday to Friday, during office hours.

How to Apply

If you're interested in applying for this role, please submit your detailed resume in MS Word format to [e-mail].

EA Personnel : R24124899

EA Licence : 22C1376