Client Service Officer (Customer Service/Call-Centre)

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Service Representative. The role involves handling enquiries over various channels, managing complaints, and supporting night desk duties. Candidates should have at least 2 years of experience in customer service and hold a diploma. This position offers a basic salary of SGD 3,000 - 3,500 and requires night shifts with additional allowances.

Qualifications

• Min. 2 years of Customer Service/Call-Centre experience.

Responsibilities

• Handle enquiries via calls, emails, and live chat.
• Manage escalations, complaints, and feedback.
• Support night desk duties on rotation.
• Take ownership of issues and ensure resolution.
• Contribute to process and service improvements.

Skills

Customer Service

Communication Skills

Problem-solving

Education

Diploma

Job description

Brief Summary

• Monday to Friday 8.30am to 5.30 pm
• Requires 5–9 night shifts per month (9 pm – 1 am, WFH). Comes with extra allowance and next-day off.
• Basic $3,000 - $3,500
• Working Location - Central

Job Scope

• Handle enquiries via calls, emails, and live chat
• Manage escalations, complaints, and feedback
• Support night desk duties on rotation
• Take ownership of issues and ensure resolution
• Contribute to process and service improvements
• Suggest ways to enhance customer experience and team efficiency
• Perform other ad hoc tasks as assigned

Job Requirements

• Min. 2 years of Customer Service/Call-Centre experience
• Diploma holder and Above

Interested applicants, APPLY NOW or text CV to [phone].

*Only shortlisted candidates will be notified*