Client Service Manager

CAPITAL ASIA INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fund management company in Singapore is looking for an experienced professional to support management and clients in various business activities. The ideal candidate has a minimum of 5 years’ experience in private or investment banking, along with a proven track record in client servicing. Responsibilities include managing projects, preparing presentations, and ensuring compliance with regulations. This role offers an opportunity to contribute to a fast-growing firm’s client servicing quality.

Qualifications

• At least 5 years of relevant experience in private banking, investment banking or fund management.
• Proven track record in client servicing and support work.
• Good knowledge on VCC or other fund structures and trade execution process.
• Strong understanding of MAS regulations and governance standards.

Responsibilities

• Support management, directors, and business managers in daily activities.
• Assist clients and execute their instructions.
• Follow up on deal reconciliation and reporting of trades.
• Manage multiple projects and coordinate across time zones.
• Prepare presentation materials and market new funds.

Skills

Client servicing

Attention to detail

Time management

Interpersonal skills

Job description

Job Scope :

• Support management, directors and business managers in their daily business activities.
• Involve interfacing with clients (mostly originating from the Asia regions) and assisting directors or business managers in taking and executing clients' instructions.
• Follow up on deal reconciliation, settlement and reporting of trades and investment transactions across different asset classes for clients (also working closely with CAI's internal teams).
• Ensure timely client onboarding, transaction processing, subscription & redemption processing and service delivery for the firm's clients.
• Covering duties such as, but not limited to, placing trade orders, funds monitoring, processing documentation for bank brokerage, account openings, updating instruction checklists.
• Liaise with the firm's partners and counter‑parties such as private banks, securities firms, investment banks, custodian banks, fund administrators, legal firms, accounting firms, trustees etc, for matters related to clients' trading and account maintenance requirements.
• Manage multiple projects and ongoing transactions and coordinate across different countries' time zone to ensure timely delivery of set objectives.
• Prepare presentation materials (e.g Powerpoints) and market new funds or other investment products for CAI's clients (working closely with CAI's internal investment & portfolio team).
• Facilitate the KYC process, customer due diligence, management and filing of clients' and firm's documents.

Qualifications :

• At least 5 years of relevant experience in private banking, investment banking or fund management is a must
• Proven track record in client servicing and support work.
• Good knowledge on VCC or other fund structures and trade execution process is preferred.
• Strong understanding of MAS regulations and governance standards.
• Detail‑oriented, and has strong time management skills and interpersonal skills.
• This is an opportunity to join a fast‑growing MAS‑licensed fund management company and play a pivotal role in shaping its client servicing quality and standards.