Client Service Executive(Premier Bank/ Resume Enhancer)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking candidates for a customer-facing role in banking services. This position focuses on enhancing customer relationships through personalized service, digital banking education, and ensuring overall customer satisfaction. Ideal candidates will have a background in customer service and experience in retail banking. Interested applicants can send their resumes to the provided email.

Qualifications

• Customer service experience or customer-facing positions preferred.
• Experience in Mass Banking/Retail Banking preferred.

Responsibilities

• Receive and welcome customers.
• Educate customers to bank digitally.
• Drive service excellence focusing on customer satisfaction.
• Provide one-stop banking experience for non-cash related services.
• Collaborate with team members for problem resolution.

Skills

Digitally Savvy

Customer service experience

Job description

To ensure a seamless and differentiated customer journey for Wealth customers with the intent to deepen customer relationship and business sustainability.

Job Duties:

• First Touch to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally.
• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
• Collaborates with team members and working partners for problem resolution.

Job Requirements:

• Digitally Savvy
• Customer service experience or are customer facing would be preferred
• Experienced in Mass Banking/ Retail Banking would be preferred

Interested candidates may send resumes to [e-mail] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

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