Client Service Coordinator

Singapore Veterinary Health PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A veterinary care provider in Singapore is seeking a Client Service Coordinator to manage client interactions, appointments, and administrative tasks. Candidates should have at least an 'O' level certificate and experience in customer service. The position requires a commitment to full-time hours, including weekends, in a dynamic and fast-paced environment.

Qualifications

• Enjoy working with clients face to face.
• Prior front-facing customer experience is a plus.

Responsibilities

• Manage incoming phone lines and directing calls.
• Schedule appointments and communicate booking requirements.
• Communicate patient arrivals and emergencies to clinical staff.
• Finalize invoices and process payments.
• Dispense medication and perform administrative duties.

Skills

Client interaction

Teamwork

Independence

Education

'O' level certificate or above

Job description

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

Working together to improve the lives of veterinary professionals, pets and clients.

We invite you to join us as a Client Service Coordinator if you

• Enjoy working with clients face to face
• Have a love for animals
• Like interacting with different people in a fast pace environment
• Do you have
• 'O' levels certificate or above education?
• Prior front facing customer experience?

Our role is full time, at 44 hours per week on rotation (inclusive of weekends). This is a full time role with minimum one year of commitment. Eligibility to work without visa sponsorship is required for this vacancy.

Responsibilities for this role (not exhaustive):

• Manage incoming phone lines & directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalising invoices, processing payment, and balancing the till
• Dispensing medication
• Perform various ad hoc administrative duties

Requirement:

• Minimum 'O' level
• Able to work in a team and independently
• Having client facing experience would be an advantage

We appreciate your interest in our vacancy, we will connect with shortlisted candidates.