Client Relationship Manager

SS&C Technologies Holdings; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

A leading provider of cloud-based financial services is seeking an experienced professional in Singapore to manage key client relationships. The role requires at least 12 years of experience in financial services, particularly in investment banking and asset management. You will be responsible for ensuring service levels meet client expectations and identifying opportunities for cross-selling. The position offers a hybrid work model and competitive benefits including medical and dental coverage.

Benefits

Medical, Dental, Vision

Paid further education opportunities

Bonus Scheme

Employee Stock Allocation

Qualifications

• Minimum of 12 years’ experience in financial services, preferably investment banking.
• Demonstrable relationship and communication skills.
• Experience with senior-level management.

Responsibilities

• Manage a portfolio of key client relationships.
• Ensure all service levels meet client expectations.
• Organize formal service level review meetings with clients.
• Identify cross-selling opportunities within existing clients.
• Maintain knowledge of industry trends and their impact.

Skills

Communication skills

Relationship management

Client presentation skills

Self-motivation

Professionalism

Process improvement

Job description

SS&C GlobeOp, a business division of SS&C Technologies, is a leading global provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity and managed account managers. SS&C GlobeOp’s expertise in business process outsourcing supports complete life cycle capabilities, available on a stand-alone basis to hedge funds, fund of funds, private equity funds, asset managers, family wealth offices, insurance companies, pension funds, corporate treasuries and private/regional banks. By outsourcing to SS&C GlobeOp, clients can reduce their technology investment and operational risks, leaving them more time to focus on asset generation and portfolio management.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Paid further education opportunities for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

• Owning and pro-actively managing a portfolio of key client relationships
• Ensuring all SS&C service levels meet or exceed client expectations
• Building trusted relationships with the Clients' key contacts (CFO, COO, etc.)
• Capturing client feedback to drive strategic change initiatives and trend analysis
• Organizing and chairing formal service level review meetings with clients
• Articulating the benefits of SS&C services and business model to clients
• Incorporating client initiatives, needs, and structures into formal account plans
• Fostering strong internal working partnerships within all SS&C service areas
• Identifying cross-selling opportunities within existing client base
• Developing and translating MIS into process / service enhancement recommendations
• Working closely with sales team and contributing to marketing efforts
• Maintaining knowledge of industry trends and their potential impact on SS&C
• Occasional travel is required

What You Will Bring:

• Minimum of 12 years’ experience in financial services (preferably investment banking, asset management, and a general understanding of hedge, private equity and real asset structures/business
• Demonstrable communication, relationship, and team skills
• High level of comfort preparing and leading client presentations
• Significant degree of self-motivation and direction
• Tact, professionalism, and savvy in resolving escalated client issues
• Ability to generate ideas, leverage MIS, and suggest process improvements
• Experience working closely with senior-level management
• Related experience managing client relationships within Fund Administration, Sales, Trading, Risk Management, Operations, OTC Derivatives, or Fund Accounting areas a plus
• Experience in investment banking, asset management, private funds, capital markets a plus

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.