Client Relationship Manager

ANLIAN GROUP PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A leading service provider in Singapore is seeking a Client Manager to ensure compliance-driven service delivery and foster long-term client relationships. Responsibilities include client profile management, document workflow oversight, and client advisory support. The ideal candidate has at least 1 year of client management experience, fluent in Mandarin and English, and possesses strong compliance risk awareness. This role offers a competitive salary, a dynamic work environment, and one remote workday per week.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Dynamic and supportive work environment

Remote work one day per week

Qualifications

• Minimum 1 year in client management at services provider.
• Expertise in balancing client needs with regulatory requirements.

Responsibilities

• Develop and maintain client profiles, tracking statutory filing deadlines.
• Manage document workflows ensuring compliance and timeliness.
• Address client queries on accounting standards and corporate regulations.
• Streamline key workflows and analyze client pain points.

Skills

Client management skills

Fluent Mandarin and English

Compliance risk awareness

Problem-solving skills

Education

Bachelor in Finance/Business/Legal related

Job description

Mission of the Role

As the pivotal link between clients and service teams, you will ensure seamless, compliance-driven service delivery (e.g., corporate secretarial, accounting filings, migration services) and foster long-term relationships anchored in professional trust.

Key Responsibilities

1. End-to-End Client Management

• Develop and maintain client profiles, tracking statutory filing deadlines (annual returns, tax submissions, AGM timelines);
• Manage document workflows (collection, certification, archiving), ensuring compliance and timeliness;
• Conduct satisfaction reviews to identify accounting/advisory upsell opportunities and client referrals.

2. Cross-Functional Collaboration

• Partner with corporate secretaries and accountants to ensure on-time, compliant service execution;
• Flag and resolve process bottlenecks (e.g., missing documents, regulatory change risks);
• Update SOPs and compliance response templates based on case learnings.

3. Client Relationship & Advisory Support

• Address client queries on accounting standards/corporate regulations and manage expectations;
• Proactively share regulatory updates (e.g., ACRA guidelines, tax incentives);
• Cultivate client communities to enhance retention and referral rates through expert insights.

4. Process & Experience Optimization

• Streamline key workflows (e.g., accounts handover, annual return submissions);
• Analyze client pain points (e.g., risks, communication gaps) and propose improvements to management.

Requirements

• Minimum 1 year in client management at services provider; Bachelor in Finance/ Business / Legal related.
• Fluent Mandarin and English (with precision in bilingual documentation and communication);
• Strong compliance risk awareness, problem-solving skills, and ability to drive-team collaboration;
• Expertise in balancing client needs with regulatory requirements.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Employee is allowed to work remotely one day per week.

Core Competencies:

• Active listening
• Organizing
• Writing communication
• Learning on the fly