Client Relationship Management

Goldman Sachs Bank AG; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Goldman Sachs Bank AG in Singapore seeks an experienced professional to manage client relationships with institutional clients. The role involves serving as a primary point of contact and enhancing client experiences through operational efficiencies and problem resolution.

With a deep understanding of financial markets and five years' experience in a related role, you will provide expert guidance and lead initiatives that ensure high service standards and risk management.

Qualifications

• Minimum 5 years experience in Client Services, Operations, or Project Management in an investment bank.
• Proven track record managing institutional client relationships.
• Experienced with financial products like Prime Brokerage, FX, and OTC Derivatives.

Responsibilities

• Serve as the primary contact for key institutional clients.
• Drive initiatives to enhance client experience and operational efficiency.
• Resolve complex operational and technical issues across all services.

Skills

Client relationship management

Analytical skills

Financial markets understanding

Problem-solving abilities

Communication skills

Project management

Job description

Job Responsibilities

Client Relationship Management

• Serve as the primary point of contact for a designated portfolio of Key institutional clients (e.g., hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long‑term partnerships.
• Proactively engage clients to understand and anticipate their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement and deepening relationships to maintain and grow their activities with GS.
• Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
• Collaborate with Sales, Trading, and New Business Groups to onboard new clients seamlessly and expand existing mandates.

Platform Development

• Drive cross‑functional initiatives to streamline workflows, enhance the client experience, increase straight‑through processing (STP), and improve operational efficiency and scalability.
• Leverage client insights to influence development plans – partner with internal teams to shape functional solution designs, growing into a subject‑matter expert who uses deep domain knowledge to craft innovative, value‑added solutions.
• Collaborate with sales, trading and account managers to identify and prioritize product enhancements, redesign business processes, and leverage client data to optimize infrastructure.
• Analyze feedback and internal data to increase STP, reduce exceptions and improve client experience. Review thematic client queries, diagnose manual‑process and control gaps, propose automated solutions, and work with internal stakeholders to implement them.
• Lead internal forums to review client request trackers and address workflow/booking protocol enhancements. Build and maintain project plans, ensure governance standards are met, track milestone progress, and elevate and resolve problems promptly.
• Investigate platform SLE breaches, coordinate responses to live issues, and manage client‑specific requests. Lead end‑to‑end delivery by conducting impact analyses and driving issue resolution.

Operational Excellence & Complex Problem Solving

• Oversee and drive the resolution of highly complex operational, technical, and service‑related issues across the full suite of products and processes – including Prime Services (e.g., financing, securities lending, listed derivatives and OTC clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (e.g., Equity and Fixed Income Execution, OTC Derivatives – Equity Derivatives, Credit and Rates products, and FX).
• Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient prioritisation of issue resolution, and proactive communication on complex issues.

Product & Market Expertise

• Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape.
• Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications.
• Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders.
• Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage.
• Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements.
• Contribute to the development and implementation of robust risk controls, regulatory reviews, and client service best practices.

Leadership & Strategic Contribution

• Contribute to team strategy, process improvements, and knowledge‑sharing initiatives, including participating in working group calls with global audiences.
• Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies.
• Conduct periodic relationship reviews to ensure appropriate resource allocation.

Key Skills

Technical Skills

• Exceptional understanding of global financial markets, instruments, and regulatory frameworks.
• Preferred proficiency in industry‑standard platforms and internal systems relevant to prime brokerage operations and client reporting.
• Strong analytical and quantitative skills, with the ability to interpret complex data (e.g. client balance trends, market share) and perform root‑cause analysis to provide actionable insights.
• Demonstrate ability to understand and leverage AI toolset to drive automation and increase productivity.

Soft Skills

• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to engage effectively with senior client stakeholders (CFOs, COOs, Head of Ops) and internal partners across all levels.
• Strong problem‑solving abilities, with a proactive, analytical, and solution‑oriented approach to complex challenges.
• Strategic thinker able to identify cross‑functional issues, provide innovative solutions, and communicate the implications of solutions across existing processes, systems and teams.
• Experienced in driving collaboration and facilitating discussions with stakeholders to perform problem solving and solution analysis while maintaining clear separation of duties and responsibilities.
• Self‑starter with ability to work independently, manage multiple priorities under pressure, and thrive in a fast‑paced, dynamic environment with minimal supervision.
• Demonstrated leadership potential, with the ability to influence, collaborate, and drive results across cross‑functional and global teams.
• High degree of accountability, action‑orientation, and focus on outcomes.

Experience

• Min. 5 years experience in Client Services, Operations, Project Management or a related front‑office role within a leading investment bank or financial institution.
• Proven track record of successfully managing and growing complex institutional client relationships.
• Demonstrated experience with a broad range of financial products and services, including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives (Credit Derivatives, Interest Rate products, and Equity Derivatives).

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.