Client Relationship Assistant Manager

Singapore Repertory Theatre Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A prominent theatre organization in Singapore is looking for a Client Relationship Assistant Manager to join their Centre for Creative Learning team. This role involves managing corporate and institutional clients, driving ticket sales, and coordinating logistics for various events. Ideal candidates should have a minimum diploma, 2 to 3 years of relevant experience, and possess strong communication and organizational skills. A passion for theatre is a plus, along with the flexibility to work evenings or weekends as required.

Qualifications

• 2 to 3 years of experience in customer service, ticketing, sales, or account support.
• Experience in MICE, hospitality, or event management is preferred.
• Flexibility to work evenings or weekends based on events.

Responsibilities

• Manage corporate and institutional clients.
• Handle enquiries, prepare quotes, and process bookings.
• Drive ticket sales and upsell theatre performances.
• Assist with sales campaigns for productions and promotions.
• Coordinate logistics for group visits and VIP events.

Skills

Customer service experience

Strong communication skills

Sales target-oriented

Organizational skills

Education

Minimum Diploma qualifications

Job description

We are seeking a Client Relationship Assistant Manager to join our Centre for Creative Learning team. You will play a vital role in developing and nurturing strong relationships with corporate and institutional partners as well as social groups who are looking for platforms to engage their members, clients or staff via learning programs or theatre productions:

• Manage our clients in Corporate and Institutional markets.
• Manage enquiries, prepare quotes, process bookings and deliver tailored client communications.
• Drive ticket sales by identifying opportunities to upsell and cross-sell theatre performances.
• Assist with sales campaign for new productions, group promotions and seasonal events.
• Coordinate logistics for group visits, hospitality packages and VIP events in partnership with box office and front-of-house teams.

Requirements:

• Minimum Diploma qualifications with 2 to 3 years’ experience in customer service, ticketing, sales or account support (ideally from MICE, hospitality or event management).
• Strong communication, administrative and organisational skills.
• Comfortable working to sales targets and managing multiple client accounts.
• Driven by delivering exceptional service and a passion for theatre is a plus.
• Ability to work independently as well as part of a team.
• Due to the nature of the business, flexibility to work evenings or weekends may be necessary in line with scheduled events or productions.