Client Relations Manager

Jaeger LeCoultre; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A luxury watch brand based in Singapore is seeking a seasoned professional to develop a client portfolio and enhance customer experiences. The ideal candidate will have extensive experience in luxury retail, a strong network, and skills in sales strategy and client management. Responsibilities include leading initiatives to engage high-potential clients and analyzing event efficacy. Fluency in English and Mandarin is essential. Competitive compensation is offered with a focus on team support and client loyalty.

Qualifications

• Minimum of 10 years of experience in luxury retail or business development.
• Established network of clients.
• Fluency in English and Mandarin.

Responsibilities

• Develop portfolio by recruiting high potential clients.
• Implement client loyalty initiatives and support team with client portfolio.
• Analyze event sales ROI and create reactivation plans for inactive clients.

Skills

Client relationship management

Sales strategy

Communication skills

Data analysis

Business development

Tools

MS Office

Job description

KEY RESPONSIBILITIES

• CLIENT FOCUS
  • Develop own VIC portfolio by recruiting high potential clients into the brand
  • Participating in Local and International Events and act as Maison Ambassador
  • Develop High Watchmaking (>
  • KEUR) segments by closing sales
• Engagement
  • Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty
  • Manage and follow up with VIC clients watch care and repairs
  • Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team.
  • Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences
  • Prepare and analyze in-boutique events sales ROI and feedback as required
  • Create and execute a plan to re-activate sleeping / inactive clients in the database
• COMMERCIAL FOCUS
  • Demonstrate ability to consistently achieve or exceed sales targets and KPI’s
  • Develop business acumen that assesses and strategizes effectively based on data and local market intelligence
  • Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy
• TEAM SUPPORT FOCUS
  • Act as an expert and provide coaching and support to the team with their client portfolio
  • Propose VIC client entertainment and engagement activities to the team
  • Support boutique team on VIC client sales presentation, product analysis, clienteling activities
  • Collaborate and support boutique team in the selling ceremony to increase sales
  • Provide regular reports and qualitative feedback on client behavior, market context, and competition
  • Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters
• YOUR PROFILE
  • You have a minimum of 10 years of professional experience, preferably in the luxury retail industry with previous commercial exposure and a business development background
  • You have acquired an established network of loyal and qualitative clients to leverage
  • You are a strategic thinker who anticipates challenges and develops varied-term solutions
  • You have a strong customer focus and good client management knowledge
  • You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
  • You are creative and can handle and deal comfortably in a multinational environment
  • You are a strong communicator with the ability to influence at all levels
  • You are proficient in MS Office
  • You speak English and Mandarin fluently
• YOUR JOURNEY WITH US

  If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet a few colleagues in the HR and Business teams in an individual interview.