Client Relations - APAC

Tradeweb Markets; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading fintech company in Singapore is seeking a Client Services Representative to join their Client Service team covering the APAC region. The successful candidate will manage client inquiries, onboard new clients, and support internal teams with connectivity and training. An interest in financial markets, particularly Repo Products, along with strong organizational skills and fluency in North Asian languages is highly valued. This role offers a dynamic work environment focused on delivering excellent client service.

Qualifications

• Prior exposure to or enthusiasm for Repo Products is highly desirable.
• Results oriented and motivated to deliver excellent client service.
• Able to support colleagues in achieving collective goals.

Responsibilities

• Support buyside clients with general platform/product queries.
• Monitor trades and resolve any issues.
• Onboard new clients and handle legal documentation.

Skills

Client services background

Strong organizational skills

Multitasking

Fluent in North Asian languages

Keen interest in financial markets

Tools

MS Office

Financial applications

Job description

An exciting opportunity has arisen to join Tradeweb's Client Service team based in Singapore covering the whole APAC region. Working in a fast paced, challenging and dynamic environment, the team enjoys the responsibility of delivering the Tradeweb suite of products to our clients on the buy side. As a Client Services Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients’ demands.

Key Responsibilities

• Support buyside clients with general platform / product queries but will have a focus on supporting our Repo Workflows
• Monitor trades and actively follow up to identify and resolve any issues
• Support internal teams with client connectivity and delivering initial user training
• Work directly with the Sales Teams to onboard new clients, including handling legal documentation and training coordination
• Take ownership some buyside procedures and documentation
• Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and supporting team efforts to deliver great service, particularly around product launches
• Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements
• Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
• Ensuring the system is prepared for daily trading and monitor performance throughout the trading day
• Results oriented and motivated to deliver excellent client service
• Keen interest in financial markets; prior exposure to or enthusiasm for Repo Products is highly desirable
• Client services or financial services background preferred
• Fluent in North Asian languages (Mandarin, Japanese, Korean etc) is beneficial
• Ability to multitask with strong organizational and time management skills
• Strong MS Office skills and must be comfortable using financial application
• Able to support colleagues in achieving collective goals and demonstrate initiative and resourcefulness in independent task .
• Eager to learn, results focus and requires a high degree of self-motivation

About Tradeweb

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.