Client Relations Advisor, STR - Singapore

Visual Lease; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading real estate data provider in Singapore is seeking a Client Relations Advisor to enhance client experiences post-sale. The role involves supporting sales operations, maintaining client communication, and providing solutions for client issues. Ideal candidates should have a Bachelor’s degree and experience in the hotel industry. Strong communication and data analysis skills are essential. Enjoy a collaborative culture with opportunities for growth.

Benefits

Culture of collaboration

Diversity and equality promotion

Equal Employment Opportunity Employer

Qualifications

• Prior experience working at a hotel property or in a hotel corporate environment.
• Bachelor Degree required.
• Experience working with a CRM system, preferably Salesforce.
• Ability to multi-task in a fast paced environment.
• Excellent communication skills, both written and verbal.

Responsibilities

• Facilitate transition of the client’s main point of contact from Sales to Client Relations Advisor.
• Analyze data to understand potentially complex issues.
• Maintain regular communication with clients.
• Build relationships with clients within assigned regions.
• Provide training to CoStar & STR customers.

Skills

Excellent communication skills

Ability to analyze data

Prior experience in hotel environment

Experience with CRM systems

Ability to multi-task

Education

Bachelor Degree

Tools

Salesforce

Job description

Overview

Client Relations Advisor, STR - Singapore

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. CoStar is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry, delivering data that is confidential, accurate and actionable to empower clients to strategize and compete in their markets.

Learn more about STR - https://str.com/about

The Client Relations Advisor is responsible for creating a positive experience for clients while supporting the Sales Organization from an operational standpoint. This role ensures clients are properly set up post-sale, provides mid-contract support and account analysis, and works closely with Regional/Country Sales Managers and Client Product Support to meet client and internal needs. The Advisor acts as an important conduit between Sales and clients, requiring excellent communication and organizational skills.

RESPONSIBILITIES

• Facilitate transition of the client’s main point of contact from Sales to Client Relations Advisor; become the go-to resource once the sale has closed
• Analyze data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve
• Maintain regular communication with clients to validate portfolio, data deliverables and overall usage
• Work closely with business teams (Sales, Client Product Support, Data Operations, Finance, and others as needed) for a seamless onboarding and continued participation
• Build relationships with clients within assigned regions, addressing needs and concerns in a timely manner
• Assist Sales Organization in analyzing, improving, and documenting processes
• Maintain appropriate knowledge of CoStar & STR products and services to resolve client questions or concerns in a timely manner
• Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution
• Support customers within multiple asset classes: hospitality, industry partners, tourism bureaus, and others as needed
• Become a Subject Matter Expert on CoStar’s & STR’s products and services to educate clients on what is available to best fit their needs
• Create and maintain accurate records regarding customer interactions
• Provide training to CoStar & STR customers, including product overviews, methodology reviews, and website usage
• Keep managers informed of client feedback and how to action for better future outcomes
• Support the migration of clients to the new Benchmarking product as needed

PREFERRED QUALIFICATIONS & SKILLS

• Prior experience working at a hotel property or in a hotel corporate environment
• Bachelor Degree required
• Experience working with a CRM system, preferably Salesforce and/or HelpDesk ticketing system
• Ability to work in multiple systems simultaneously
• Ability to multi-task in a fast paced environment while prioritizing your workload
• Ability to manage and hit deadlines
• Ability to work well independently, while also contributing to a larger team as needed
• Excellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems
• Ability to develop innovative solutions to client questions and concerns
• Ability to adapt to change in a high growth company
• Ability to quickly adopt change and remain flexible to learning new things
• Ability to analyze data and understand issues and discrepancies

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from groups that are underrepresented throughout the commercial real estate industry or hospitality industry.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing