Client Operations Executive

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading workforce solutions provider in Singapore is seeking Client Operations Executives. This role involves managing workforce operations, ensuring compliance with local legislation, and delivering effective service to clients. Candidates should possess a Bachelor’s Degree, strong communication skills, and the ability to thrive in a dynamic environment. The role offers an opportunity to work closely with stakeholders and drive continual improvement in processes.

Qualifications

• Experience in Business Operations and/or Customer Service.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Serve as primary contact for processing needs and change management.
• Track process changes and drive documentation updates.
• Coordinate and process workforce onboarding, renewals and offboarding.
• Maintain in-depth knowledge of legal requirements.
• Handle inquiries from stakeholders.

Skills

Strong communication skills

Time management skills

Ability to maintain relationships

Discretion and reliability

Meticulousness

Adaptability and flexibility

Education

Bachelor's Degree

Job description

We are looking for Client Operations Executives to join us here in ManpowerGroup Singapore.

This role is responsible for delivering customised workforce management solutions fully leveraging on the Group’s suite of solutions where we source, assess, develop and manage the talents that enables clients to win.

The role will ensure that contractual compliance is delivered to our clients along with effective service delivery, while driving continual improvement of processes and procedures.

Role Highlights

• Serve as primary contact for processing needs and change management
• Track process changes and drive documentation updates according to directives
• Coordinate and process workforce onboarding, renewals and offboarding
• Handle inquiries from stakeholders
• Maintain in-depth knowledge on legal requirements (example: Employment Act) and ensure compliance with local legislation is administered
• Clearly explain policies and best practices in relation to our and client’s workforce operations
• Handle day-to-day operations involving interactions with stakeholders and clients

Profile and Experience

• Bachelor's Degree with experience in Business Operations and/or Customer Service
• Possesses strong communication and time management skills
• Possesses an ability to maintain winning relationships with an understanding of cultural differences and modifies communication style effectively
• Reliable with the ability to exercise discretion (this role often deals with confidential information)
• Meticulous
• Ability to work in a fast-paced and dynamic environment; adaptative and flexible when required.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

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