Client Operations Analyst – Innovative Payments

BC PAYMENTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading payment solutions provider in Singapore is seeking a Client Operations Analyst - Innovative Payments. In this role, you will manage client integrations and provide ongoing support for Web3 clients. Responsibilities include ensuring compliance with risk frameworks, hosting syncs with clients, and maintaining documentation. The ideal candidate will possess strong technical expertise, particularly in RESTful APIs and SQL, alongside a client-oriented mindset. Fluency in English is required, and previous exposure to the Web3 landscape is a plus.

Qualifications

• Experience in client integrations or payment-related product development.
• Familiar with Web3 topics.
• Proficient in SQL for reporting and issue investigation.
• Fluent in English.

Responsibilities

• Own end-to-end Web3 client integrations.
• Ensure compliance with risk framework.
• Host regular syncs with Web3 clients.
• Provide technical and operational support for Web3 solutions.
• Maintain and improve product documentation.
• Collaborate with internal stakeholders.

Skills

Technical sales

Client-oriented mindset

Understanding of RESTful APIs

SQL for data analysis

Microsoft Office Suite

Familiarity with payment channels

Empathy

Communication skills

Critical thinking

Curiosity about Web3

Education

Relevant educational background

Job description

As our new Client Operations Analyst – Innovative Payments in the Operations team in Singapore, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

In this role you will be the primary point of contact for operations topics for Banking Circle’s Web3 clients, ensuring smooth onboarding, integration, and ongoing operational support. You’ll combine technical expertise with client management to align Banking Circle’s solutions with Web3 partners’ needs while adhering to risk and compliance standards.

Exciting work is waiting for you

• Own end-to-end Web3 client integrations, from solution scoping to go-live
• Ensure compliance with Banking Circle’s risk framework.
• Host regular syncs with Web3 clients to align on requirements, troubleshoot API connectivity, and maintain project timelines.
• Provide technical and operational support for Web3-specific solutions
• Maintain and improve product documentation, including API guides
• Create cases, and operational FAQs for clients and internal teams.
• Collaborate with internal stakeholders to advocate for Web3 client needs and influence roadmap priorities.

Things we’ll look for on your resume

To be the right candidate for this position, we expect you to have a relevant educational background and experience from a similar role working with client integrations, technical sales, or payment-related product development, along with a client-oriented mindset and previous exposure to Web3 topics.

Your technical expertise will focus on solid understanding of RESTful APIs. You are able to demonstrate your proficiency in SQL for data analysis, reporting, and issue investigation. Strong working knowledge of the Microsoft Office Suite, you have familiarity with payment channels and infrastructure too. You have a good understanding of payment schemes across the EU (SEPA), UK (Faster Payments, Bacs, CHAPS), and Australia (NPP, BECS). Being exposed or experimented to Web3 tech stack and concepts would be considered as a huge plus.
As a person you have empathy and have an active listening to truly understand and support our clients. Clear, concise communication is essential, you'll often need to explain complex blockchain concepts in a simple, approachable way. You can stay calm under pressure and think critically is key, especially when resolving technical issues or navigating high-stakes situations. You have a genuine curiosity to keep up with the fast-moving Web3 landscape. Driven by team spirit value, you'll liaise across teams and ensure that client feedback translates into actionable insights.

Banking Circle is an international company, our internal workforce consists of over 50 nationalities, and we collaborate with clients and partners worldwide. Therefore, you’ll need to be fluent in English.