Client Onboarding Manager

CSC (Corporation Service Company); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global service provider in Singapore is seeking a Senior Onboarding Manager to lead client onboarding operations. Responsibilities include strategic leadership, regulatory oversight, and driving process efficiency. The ideal candidate will have 8–10 years of experience in client onboarding, a Bachelor's degree, and strong stakeholder management skills. Excellent communication, proficiency in English, and knowledge of regulatory frameworks are essential for success in this role.

Qualifications

• Minimum 8–10 years of experience in client onboarding within professional services, law firms, or financial institutions.
• Deep knowledge of regulatory frameworks, including TCSP, AML, MAS Notices, and global compliance standards.
• Proven leadership experience with strong stakeholder management skills.

Responsibilities

• Lead the client onboarding function ensuring strategic alignment with organizational objectives.
• Define and implement onboarding strategies that align with global standards.
• Oversee risk assessment frameworks for onboarding processes.

Skills

Stakeholder management

Leadership

Regulatory compliance

Strategic thinking

Education

Bachelor’s degree in law, accounting, business administration, or corporate governance

Advanced qualifications preferred

Job description

Your Position

As a Senior Onboarding Manager, you will lead the client onboarding function, ensuring strategic alignment with organizational objectives and regulatory compliance. You will drive process excellence, foster innovation, and serve as a trusted advisor to senior stakeholders. This role demands strong leadership, regulatory expertise, and the ability to influence change across the business.

Key Responsibilities

• Liaise with different stakeholders like the onboarding hub/ service team including supporting the service team in CDD/KYC conversations/discussions with clients to achieve smooth onboarding of clients. As well as interface with Compliance for complex and high risk matters.
• Strategic Leadership: Define and implement onboarding strategies that align with global standards and business goals. Champion continuous improvement and digital transformation initiatives.
• Regulatory & Risk Oversight: Oversee risk assessment frameworks for onboarding processes. Act as the primary liaison with regulators and external auditors on compliance matters.
• Process Optimization: Establish KPIs and reporting dashboards to monitor onboarding performance. Drive automation and efficiency in workflows.
• Stakeholder Engagement: Collaborate with senior leadership to shape onboarding policies and governance. Represent the organization in industry forums and regulatory consultations.
• Team Leadership: Build and lead a high-performing team of Onboarding Managers across the region. Mentor and develop talent, ensuring succession planning and capability building.
• Project & Change Management: Lead cross-functional projects to enhance compliance and operational excellence. Manage change initiatives for new regulatory requirements.
• Thought Leadership: Provide insights on onboarding trends and regulatory developments. Act as a subject matter expert for global onboarding standards.

Your Profile

• Minimum 8–10 years of experience in client onboarding within professional services, law firms, or financial institutions.
• Deep knowledge of regulatory frameworks, including TCSP, AML, MAS Notices, and global compliance standards.
• Bachelor’s degree in law, accounting, business administration, corporate governance, or related fields; advanced qualifications preferred.
• Proven leadership experience with strong stakeholder management skills.
• Excellent communication skills in English; Mandarin proficiency is an advantage.
• Strategic thinker, proactive, adaptable, and results-driven.