Client Manager SING

Bulletproof; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global design agency in Singapore is seeking a talented Client Manager to join their team. The role includes managing client projects, building strong relationships, and supporting senior team members. Ideal candidates should have experience in the design or advertising industry and possess excellent interpersonal and communication skills. Competitive benefits offered.

Benefits

Very competitive benefits

Qualifications

• Some experience within the design or advertising industry.
• Exceptional attention to detail and communication skills.
• Ability to prioritize and manage multiple projects.
• Proven ability to forge strong relationships.

Responsibilities

• Manage day-to-day running of client projects.
• Build strong relationships with clients and team members.
• Negotiate fee and timing discussions with senior support.
• Contribute to the creation of client presentations.

Skills

Customer Service

Client Management

Issue Resolution

Account Management

Client Relationships

Service Delivery

Job description

Description

We are searching for a seriously talented Client Manager to join our Singapore studio.

• ...have you worked in some of the worlds best agencies
• ...do you have outstanding FMCG client management experience working with global brands
• ...are you ready to level up

If this sounds like you wed love to hear from you!

ABOUT US

400 strong global brand agency

100% independent

27 years young

8 studios around the world

Offering unrivalled creativity at global scale Bulletproof is the worlds largest independent brand agency. Across eight studios 400 liked‑minded individuals create desire through disruption delivering Growth Standout and Fandom for our clients. Truly independent we pride ourselves on shunning convention and getting sh t done; above all we march to the beat of our own drum.

At Bulletproof we have three core beliefs :

We believe in the power of creativity to influence human behaviour affect change and pierce conventions.

We celebrate human connectivity and culture and believe diversity delivers richer deeper thinking with an infectious energy.

We believe remaining relentlessly curious and open to new possibilities leads to purer more interesting and uncharted creative solutions.

ABOUT THE ROLE

As a Client Manager you will work as part of the client services team supporting and in partnership with Senior Client Managers and Senior Client Directors. You will be responsible for the successful day‑to‑day running of projects whilst building strong relationships with clients and team members alike.

Your main duties and responsibilities will include :

CLIENT FACING

• Organising and attending a number of client meetings; creating and contributing to presentations ensuring meeting notes are distributed in a timely manner
• Being a key point of contact within the agency for clients across a number of projects while converting strong and influential relationships into meaningful partnerships
• Managing client expectations through on‑going dialogue and honest discussions
• Being responsive to client needs and requests whilst balancing great service with the needs of the agency
• Being flexible and adaptable to circumstances proposing solutions with ease
• Beginning to negotiate simple fee and timing discussions with the support of senior team members
• Writing and / or overseeing the timely distribution of agendas contact reports status reports timelines and other client facing documentation
• Confidently presenting and discussing briefs feedback proposals and financials with the client team

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Senior Client Manager or Senior Client Director on a day‑to‑day basis while working with and supporting the wider team as required
• Managing the delivery of design projects and workflow ensuring work is completed to the highest standard whilst meeting client timelines and budgets
• Leading the day‑to‑day project deliverables from the initial briefing through the artwork process recognising when to elevate any issues or challenges
• Developing and managing project timelines and detailed proposals which are realistic and effectively meet our clients needs
• Taking responsibility for ensuring Screendragon is up to date and accurate
• Assisting with the weekly management of billings forecasting and client purchase orders
• Undertaking desktop research for brief content audits presentations and pitches
• Learning from Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline

WITHIN THE BROADER BULLETPROOF TEAM

• Positively contributing to the culture of our agency
• Building unbreakable bonds and working collaboratively with the wider Bulletproof team
• Providing clear and actionable feedback within critiques and briefings which is supported with appropriate rationale and grounded within the client brief
• Organising and managing individual project wash-ups
• Beginning to utilise our proprietary strategic tools to build stronger briefs
• Working closely with the production team in the delivery of artwork and guidelines
• Proactively generating ideas to inspire members of the wider team
• Utilising and following the Bulletproof processes to deliver best practice ways of working
• Assisting in the development and delivery of client presentations pitch presentations and new business proposals when required

Requirements

WHAT YOU SHOULD HAVE

If you tick all of the boxes below we could be a perfect match!

• Some experience within the design or advertising industry
• Ability to forge strong relationships through excellent interpersonal skills
• Exceptional attention to detail and communication skills both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Ability to remain positive and calm under pressure in our fast‑paced and sometimes frenetic working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• Demonstrate a clear understanding of the design industry with a willingness to continue learning
• Ability to proactively identify leverage and spot opportunities with clients

In line with our three core beliefs were looking for people that share our community spirit and are curious enough to question the status quo. Could this be you If so apply below!

Benefits

Very competitive benefits. Contact us to find out more!

Required Experience

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Department / Functional Area : Client Services

Experience : years

Vacancy : 1