Client Management Specialist/USA supply chain company/East/5 days week

CAREER TREND PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading firm in customer service management in Singapore is seeking a Customer Service Coordinator to enhance client relationships and manage order processes. The ideal candidate should have a Diploma in Business, experience in customer service, and strong skills in communication and multitasking. Responsibilities include coordinating client requirements and providing timely service and reports.

Qualifications

• Minimum Diploma in Business or equivalent.
• Experience in order management or customer service.
• Experience in supply chain, logistics, and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Strong team player with ownership in tasks.
• Ability to work with large data accurately.

Responsibilities

• Coordinate all aspects of client’s business requirements.
• Provide customer service support and respond to client’s enquiries.
• Advise client on delivery schedules and inventory availability.
• Ensure resolution of all problems from clients.
• Work with cross-functional teams to meet clients’ needs.
• Initiate continuous process improvements.
• Provide business reports to management and clients.

Skills

Time management

Interpersonal skills

Analytical skills

Problem-solving

Negotiation

Multi-tasking

Attention to detail

Education

Diploma in Business or equivalent

Job description

Overview

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the order management. To work closely with team to give periodic review and evaluation of present accounts.

Responsibilities

1. Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
2. Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
3. Advising client on delivery schedule and inventory availability.
4. Follow up closely to ensure resolution of all problems and issues from Clients.
5. Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
6. Initiate continuous processes improvement.
7. Provide business reports to Management and client on a weekly/monthly basis.
8. Might need to participate in Demand planning with the client if the situation calls for.

Requirements

1. Minimum Diploma in Business or equivalent.
2. Experience in order management or customer service.
3. Experience in supply chain, logistics and manufacturing preferred.
4. Excellent time management and interpersonal relationships at all levels, cross-functional.
5. Strong analytical and problem-solving skills, good negotiation.
6. Good verbal and written communication skills.
7. Strong team player. Ability to multi-task and takes strong ownership in task.
8. Ability to work with huge data accurately. Attention to details.

Kindly email resume in MS WORD format and send it to [e-mail]

(Eileen Chin, EA Personnel Registration No.: R1108737)