Client Management Specialist

People Profilers; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A professional recruitment agency located in Singapore is seeking an experienced candidate for a customer service role. Responsibilities include managing business relationships, coordinating client requirements, and providing support on order information. Candidates should possess a degree or diploma, have 2-3 years of relevant experience in logistics or customer service, and demonstrate strong problem-solving and communication skills. This position offers a competitive salary and benefits package.

Benefits

Competitive remuneration package

Comprehensive benefits

Qualifications

• Degree / Diploma in Business or any equivalent discipline.
• Min 2 to 3 years of working experience in order fulfilment management or customer service logistic support.
• Experience in supply chain, logistics and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels, cross-functional and oversea clients.
• Strong analytical, problem-solving skills and good negotiation.
• Good verbal and written communication skills.
• Strong team player and ability to multi-task and takes strong ownership in task.
• Ability to work with huge data accurately and is attention to details.

Responsibilities

• Solidify business relationships and develop rapport with existing major customers.
• Coordinate all aspects of Clients business requirement ensuring good service levels.
• Provide customer service support and respond to client enquiries on order status.
• Advise client on delivery schedule and inventory availability.
• Ensure resolution of all problems and issues from Clients.
• Work closely with cross-functional teams to meet client operational requirements.
• Provide business reports to Management and client on a weekly/monthly basis.

Job description

Responsibilities

• To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Business Manager to give periodic review and evaluation of present accounts.

• Responsible for day-to-day coordination of all aspects of Clients business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend clients enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
• Provide business reports to Management and client on a weekly/monthly basis.

Requirements

• Degree / Diploma in Business or any equivalent discipline.
• Min 2 to 3 years of working experience in order fulfilment management or customer service logistic support.
• Experience in supply chain, logistics and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels, cross-functional and oversea clients.
• Strong analytical, problem-solving skills and good negotiation.
• Good verbal and written communication skills.
• Strong team player and ability to multi-task and takes strong ownership in task.
• Ability to work with huge data accurately and is attention to details.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.