Client Management Executive

Persol Kelly Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Coordinator who will manage customer communications, resolve inquiries, and maintain delivery records. The ideal candidate should have a Polytechnic Diploma or BA in Business Administration and at least one year of experience in customer service. Strong phone handling and Microsoft Office skills are essential. This role offers the opportunity to work in a professional environment while fostering positive customer relationships.

Qualifications

• At least 1 year of relevant experience in customer service.
• Ability to maintain professionalism under pressure.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Ensure prompt resolution of customer inquiries.
• Mentor junior team members to improve performance.

Skills

Phone handling skills

Customer service

Communication skills

Problem-solving

Education

Polytechnic Diploma or BA in Business Administration

Tools

Microsoft Office

Job description

Job Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Job Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• At least 1 year of relevant experience.
• Ability to maintain composure and professionalism when dealing with difficult situations.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).