Client Experience & Investment Services Analyst

Maybank Investment Banking Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading brokerage and investment bank in Singapore is seeking a Customer Service Representative with strong relationship management skills. You will handle client enquiries, monitor communication channels, and educate clients about investment products. The ideal candidate will have at least 1-2 years of relevant experience and a bachelor's degree in a related field. The position requires excellent interpersonal skills and a strong interest in financial markets. CMFAS Licenses are preferred.

Qualifications

• Minimum 1-2 years of experience in customer service or account management.
• Strong interest in investing and financial markets.
• Relevant CMFAS Licenses (e.g. 1A, 1B, 2A, 5, 6 and 6A) preferred.

Responsibilities

• Handle enquiries related to Maybank Securities accounts.
• Monitor all communication channels to clients.
• Educate clients on investment products and services.
• Manage customer complaints and queries efficiently.
• Work with internal departments to resolve issues.

Skills

Customer service

Relationship management

Interpersonal communication

Presentation skills

Analytical mindset

Education

Bachelor’s degree in Banking and Finance or Economics

Job description

A leading brokerage and investment bank in Singapore is seeking a Customer Service Representative with strong relationship management skills. You will handle client enquiries, monitor communication channels, and educate clients about investment products. The ideal candidate will have at least 1-2 years of relevant experience and a bachelor's degree in a related field. The position requires excellent interpersonal skills and a strong interest in financial markets. CMFAS Licenses are preferred.