Client Experience Coordinator

Emergenetics International; Singapore; On-site; SGD 36,000 - 42,000; Full time

Job summary

Emergenetics International is seeking a Client Experience Coordinator for its Asia Pacific team in Singapore to deliver seamless client experiences across workshops, certification programmes and events.

You will coordinate end-to-end delivery, manage logistics and stakeholder communications, and provide onsite and remote support, with opportunities to collaborate globally.

Qualifications

• Strong planning and organisational skills to manage competing priorities.
• Excellent attention to detail and accuracy in work.
• Proactive problem-solving with adaptability during peak periods.
• Customer-focused mindset delivering professional client experience.
• Excellent English written and verbal communication.
• Ability to work independently and with regional/global colleagues in a hybrid team.
• Proficiency in MS Word and Excel; strong digital literacy.
• Experience with CRM, event management and LMS tools would be beneficial but not required.

Responsibilities

• Coordinate end-to-end delivery of client workshops and learning events across virtual and in-person formats.
• Coordinate communications with clients, participants, facilitators and stakeholders.
• Deliver professional customer service across phone, email, and in-person interactions.
• Set up and track programmes using the company portal.
• Serve as regional system administrator for Stova (registrations & communications).
• Use 360Learning to set up course sessions and monitor learner progress.
• Maintain client records using HubSpot (CRM).
• Provide onsite support, including venue prep and facilitator assistance.
• Coordinate venues, catering and materials for in-person programmes.
• Provide technical support during virtual programmes via Zoom and MS Teams.
• Prepare programme materials and coordinate with facilitators.

Skills

Planning skills

Attention to detail

Customer focus

Communication skills

Independent work & teamwork

MS Office (Word & Excel)

Digital literacy

Education

Polytechnic Diploma or equivalent

Tools

HubSpot

Stova

360Learning

ClickUp

Job description

Client Experience Coordinator, Emergenetics Asia-Pacific

About Emergenetics

Emergenetics International empowers individuals to tap into their strengths, teams to work together effectively and organisations to maximise results.

Guided by our values of Integrity, Quality, Sustainability and Family, we are an award-winning, growing organisation with offices in the U.S., Singapore, and Dublin.

About the Role

We are looking for aClient Experience Coordinator (CXC) to join our Asia Pacific team in Singapore and play a key role in delivering a seamless client experience. In this role, you willcoordinate and support the end-to-end delivery of virtual and in-person workshops, certification programmes and learning events, primarily in Singapore, with support extending across the Asia Pacific region where required. You will also have opportunities to collaborate with colleagues globally.

You will serve as a key point of contact for clients, participants, facilitators and internal stakeholders, ensuring professional service, clear communication and a positive experience at every touchpoint. Through meticulous planning, administration and follow-through, you will manage every stage of programme delivery, from setup and communications through to logistics, delivery and post programme follow-up, ensuring each programme is delivered efficiently, effectively and to a consistently professional standard.

The role also provides broader operational support through supplier liaison, materials production, inventory management and the continuous improvement of administrative and operational workflows.

This role would suit someone who is highly organised, detail-oriented and proactive, enjoys working with people and coordinating multiple moving parts, and takes pride in ensuring things are delivered accurately and smoothly.

What You'll Do

• Coordinate the end-to-end delivery of client workshops, certification programmes and learning events across virtual and in-person formats,managing multiple simultaneous programmes during peak periods.
• Coordinate communications with clients, participants, facilitators and internal stakeholders, ensuring timely responses, clear information and professional follow-through throughout the programme.
• Deliver a professional and high-quality customer service experience across phone, email and in-person interactions.
• Set up and track programmes using the company’s proprietary portal.
• Serve as the regional system administrator for the Stova platform, supporting registrations and participant communications for programmes and other events.
• Use 360Learning platform (LMS) to set up course sessions, manage participant access, and monitor learner progress for all certification programmes.
• Maintain accurate client records using the HubSpot system (CRM).
• Provide onsite support, including venue preparation, facilitator support and participant assistance, to ensure a seamless programme experience.
• Coordinate venues, catering, programme materials and other logistical requirements for in-person programmes.
• Provide technical support to facilitators and participants during virtual programmes delivered through Zoom and Microsoft Teams.
• Prepare programme materials and coordinate with facilitators and internal teams to ensure programmes are delivered efficiently and professionally.

Operational Support

• Manage the shared support inbox, responding to and resolving client and participant enquiries related to portal access, user accounts and login issues.
• Source and liaise with suppliers to coordinate the production of programme materials.
• Liaise with vendors and suppliers to coordinate office purchases, deliveries and replenishment of operational resources.
• Produce and distribute programme materials for workshops, clients and participants, including arranging shipping where required.
• Manage programme materials and office inventory, ensuring adequate stock levels and helping to keep the workplace organised, well-maintained and operational.
• Support the continuous improvement of administrative and operational workflows.
• Support additional projects and responsibilities as required.

What You'll Bring

• Strong planning and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Excellent attention to detail and commitment to maintain a high level of accuracy
• A proactive and resourceful approach to problem-solving, with the ability to adapt when priorities change especially during peak periods.
• A customer-focused mindset, positive attitude and commitment to delivering a professional and high-quality client experience.
• Excellent written and verbal communication skills in English, with strong comprehension skills and the ability to communicate clearly and professionally with a wide range of stakeholders.
• The ability to work independently as an individual contributor while collaborating effectively with regional and global colleagues in a hybrid team environment.
• Proficiency in Microsoft Office applications, particularly Word and Excel, with good overall digital literacy.
• Confidence in learning and working across multiple digital systems and platforms.

Preferred Qualifications and Experience:

• PolytechnicDiplomaorequivalentqualification.
• Entry-level candidates and fresh graduates are welcome to apply.
• Previous internship, part-time or work experience in programme coordination, events, training administration, hospitality or customer service would be advantageous.
• Experience using CRM, event management, project management and learning management systems, such as HubSpot, Stova, ClickUp and 360Learning, would be beneficial but not required.

Please note,this position is not eligible for employment visa sponsorship. All candidates must possess permanent local work authorisation/permit in order to be considered.

Compensation

Monthly Base Salary Range: SGD $3,200 to $3,800

Final compensation will be determined based on relevant experience and qualifications. This position is remunerated on a 12-month salary basis and does not include an Annual Wage Supplement (AWS).