Client Engagement Officer (Transit Point @ Margaret Drive)

New Hope Community Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore seeks a Client Engagement Officer to oversee shelter operations and support residents. Responsibilities include managing inquiries, handling disputes, and ensuring the safety of the shelter environment. Candidates must have GCE ‘N’ Level, strong communication skills, and be prepared for 12-hour shifts. This role plays a crucial part in supporting the displaced and disadvantaged in the community.

Qualifications

• Minimum qualifications of GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines.
• Willingness to handle 12-hour shifts, including weekends, and emergency deployment.

Responsibilities

• Provide administrative and operational support for shelter operations.
• Handle day-to-day queries from shelter residents.
• Manage disputes and respond to incidents.
• Support health and safety maintenance.
• Collect statistics for monitoring and evaluation.

Skills

Excellent interpersonal skills

Communication skills

Ability to work independently

Team player

Education

GCE ‘N’ Level / ‘O’ Level / Nitec Certification

Tools

Microsoft Office Suite

Job description

Job Summary:

As the Client Engagement Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Client Engagement Executive / Senior Client Engagement Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Client Engagement Executive / Senior Client Engagement Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work 12-hour shift (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.