Client Due Diligence Analyst

Trust Bank; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading digital bank in Singapore is seeking a Client Due Diligence Analyst to ensure compliance with regulatory standards. Responsibilities include conducting CDD, engaging with clients, and maintaining high standards of customer service. The ideal candidate has 1-2 years of relevant experience and strong MS Office skills. This role emphasizes collaboration and operational efficiency within a diverse workplace.

Qualifications

• 1 to 2 years of AML/CDD/KYC experience in financial services.
• Robust written and verbal communication skills are essential.
• Excellent knowledge of MS Office is a must.

Responsibilities

• Engage clients to collect relevant documents in accordance with procedures.
• Conduct Customer Due Diligence (CDD) in a timely manner.
• Ensure compliance with regulatory requirements regarding KYC.
• Handle client data maintenance according to agreed guidelines.
• Collaborate to drive operational efficiency.

Skills

AML/CDD/KYC experience

Written communication skills

Verbal communication skills

MS Office (PowerPoint, Word, Excel)

Job description

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Client Due Diligence Analyst you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

Job Description

The candidate will be assigned to the AMLCDD team which focuses on ensuring that Customer Due Diligence, KYC and Transaction monitoring for the retail business clients are carried out in a timely and accurate manner, within the policies as established by the regulatory bodies and internal guideline.

The Role Responsibility

• Engage clients and internal stakeholders to facilitate the collections of relevant documents/information in accordance with in-house procedures and local regulations
• Preparation of documentation and conduct CDD in a timely manner
• Prepare and review documentation in accordance with stipulated internal policy requirement
• Handle all client files in accordance with the agreed guidelines for client’s data maintenance
• Ensure high customer service satisfaction by meeting or exceeding expectation through the implementation of service level agreement and standards
• Collaborate with colleagues to drive operational efficiency and contribute to knowledge sharing.
• Maintain an open channel of communication and working closely with other stakeholders particularly Financial Crime Compliance Team, product/ process, risk and operations teams
• Handle other ad-hoc duties as assigned by AMLCDD Lead and Management

Compliance

• Ensure compliance with the standards and regulatory requirements, including those pertaining to Money Laundering, Sanctions Compliance and KYC.
• Participate in and/or support the Bank's effort in combating money-laundering activities.

Key Stakeholders

• Head of Core Operations
• Functional Partners including Risk, Compliance, HR, Legal, Audit, Product team etc.
• Relevant outsourcing teams

Our Ideal Candidate

• 1 to 2 years of AML/CDD/KYC experience in financial services.
• Robust written and verbal communication skills.
• Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must.

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Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.