Client & Corporate Services Executive (6 – 12 months Renewable Contract)

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services company in Singapore is looking for a client-facing professional to manage client appointments and ensure smooth operational support. Candidates should have a minimum diploma in related fields and at least 1-2 years of experience in similar roles. This position requires flexible working hours, including evening shifts and Saturdays. Strong communication skills and proficiency in MS Office are necessary for success in this role.

Qualifications

• Minimum 1-2 years of experience in a client-facing role, preferably in a healthcare, clinic, or nonprofit setting.
• Experience managing sensitive and confidential information is a significant advantage.
• Ability to interact with diverse backgrounds with empathy and discretion.

Responsibilities

• Receive, screen, and register clients into the clinical management system.
• Manage appointment schedules for multiple counselors efficiently.
• Handle incoming calls and electronic inquiries with professionalism.

Skills

Client-facing experience

Empathy

Multitasking

Advanced MS Office skills

Attention to detail

Communication skills

Education

Diploma in Business Administration, Healthcare Administration, Psychology, or a related field

Tools

Clinic management software

CRM systems

Job description

Responsibilities:

• Warmly receive, screen, and register clients into the clinical management system.
• Manage the appointment lifecycle: schedule, confirm, and reschedule client sessions for multiple counsellors efficiently.
• Handle all incoming phone calls and electronic inquiries with professionalism and empathy.
• Address client feedback, concerns, and inquiries, providing timely and sensitive resolutions.
• Obtain and verify client billing information, process payments, and ensure daily financial settlement and reporting.

Client-Facing Services & Operations

• Maintain the highest level of discretion when handling all confidential client records, case notes, and corporate documents.
• Perform data entry, maintain digital filing systems, and manage office supplies.
• Provide general administrative support to the Clinic Manager and Head of Corporate Services, including preparing reports and managing correspondence.

Operational Maintenance & Compliance

• Assist in maintaining the cleanliness, tidiness, and professional appearance of the reception, waiting area, and consultation rooms.
• Ensure all office equipment is in working order and coordinate maintenance as needed.
• Track and manage client session engagements and follow-up communications.

Work Schedule & Shift Arrangements

• This position requires flexibility to work evening shifts (Tue to Thu) and rotating Saturdays to support our extended operating hours.
• Specific shift patterns will be arranged in accordance with centre operational needs.
• The standard work week will be 5 days/44hrs work week, including Saturday coverage when scheduled.

Requirements:

• Minimum Diploma in Business Administration, Healthcare Administration, Psychology, or a related field
• Minimum 1-2 years of experience in a client-facing role, preferably within a healthcare, clinic, or nonprofit setting.
• Experience handling sensitive and confidential information is a significant advantage.
• Ability to interact with individuals from diverse backgrounds with empathy, patience, and discretion.
• Proven ability to manage multiple tasks, prioritize effectively under pressure, and meet deadlines in a fast-paced environment.
• Advanced skills in MS Office (Word, Excel, Outlook).
• Experience with clinic management software or CRM systems is highly desirable.
• Meticulous Attention to Detail
• Excellent verbal and written communication skills.
• A self-starter who can identify issues and propose effective solutions.