Client Care and Clinic Operations Executive

SOL THERAPEUTICS PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Part time

Job summary

A mental health care provider in Singapore is seeking a Client Care and Clinic Operations Executive to enhance client experiences and streamline clinic operations. The ideal candidate will serve as the first contact for clients, manage administrative tasks, and assist the Director of Clinical Operations. This role offers a flexible work schedule, including remote work options and a supportive team environment, aiming for personal and professional growth in the mental health landscape.

Benefits

Flexible days off

Mental health leave

Access to training workshops

Qualifications

• Minimum 1 year of experience in client care or administrative roles.
• Fluent in English, both spoken and written.
• Organised and reliable with attention to detail.

Responsibilities

• Serve as the first point of contact for clients.
• Manage day-to-day administrative tasks and logistics.
• Assist the Director of Clinical Operations with selected tasks.

Skills

Trauma-sensitive training

Crisis support skills

Fluent in Mandarin

Facilitation experience

Tools

Google Workspace

Microsoft Office

Canva

Job description

About Us

Sol Therapy is an integrated psychological clinic, mental health care provider, and Social Enterprise in Singapore. We are dedicated to walking alongside people through mental, emotional, and somatic challenges. Rooted in a trauma-informed and human-centered philosophy, we offer personalised, holistic psychological and relational somatic therapy that nurtures restoration, resilience, and self-empowerment.

Our work is more than sessions in a room. At Sol Therapy, we hold spaces of gentleness and safety, where people can steady their breath, reconnect with themselves, and grow in their own time. We honour the raw and tender parts of being human, walking together in ways that soften stigma, widen access to integrative care, and awaken deeper awareness of how trauma weaves through our lives and communities.

About The Role

At Sol Therapy, we hold space for people with care, steadiness, and intention. This role is central to that - blending client care, administrative coordination, and clinic operations with a warm, grounded presence.

As our Client Care and Clinic Operations Executive, you will be the clinic’s first point of contact and the steady bridge between clients, therapists, and day-to-day operations. Your role involves supporting clients with warmth, holding key administrative and operational tasks, coordinating clinic logistics, working closely with the Client Care Triage Lead, and offering executive support to the Director of Clinical Operations.

Client Care and Clinic Operations

• Respond to general enquiries via WhatsApp, email, and occasional phone calls
• Serve as the first touchpoint before cases move to the Client Care Triage Lead
• Act as a bridge between clients, the Triage Lead, Directors, and team members
• Manage day-to-day administrative tasks such as filing, forms, and documentation
• Prepare invoices, receipts, monthly reports, simple spreadsheets, and update operational and record sheets
• Assist with bookings, workshop logistics, and basic corporate enquiry responses
• Oversee basic clinic upkeep and ensure smooth daily flow
• Coordinate scheduling needs with therapists
• Support internal onboarding for new team mates and operational processes during team changes or new initiatives
• Support the team with operational needs such as workshop setup, preparation, and logistical arrangements

Executive Support to the Director of Clinical Operations

• Assist the Director with selected administrative, communication, and organisational tasks
• Draft and refine simple emails, letters, messages, or templates when needed
• Help organise documents, workflows, and operational checkpoints
• Support follow-up tasks aligned with the Director’s workflow
• Other occasional administrative duties

Preferences

• Therapists or practitioners with trauma-sensitive or trauma-informed training
• Knowledge of relational somatics or an understanding of trauma from a body-based perspective
• Ability to conduct therapy sessions in Mandarin
• Experience with crisis support or crisis intervention skills
• Facilitation experience in workshops, groups, or webinars

Requirements

• Permanent part time or full-time (with remuneration varying between the two)
• Minimum 1 year of experience in a similar role involving administrative, client care, or coordination duties
• Singaporeans, Permanent Residents, or LTVP holders with working LOC
• Fluent in spoken and written English
• Organised, meticulous, and reliable, with strong attention to detail
• Able to communicate clearly and professionally, both with clients and team members
• Accountable and able to follow through on tasks without constant supervision
• Willing to learn, adapt, and grow
• Comfortable using basic digital tools (e.g. Google Workspace / Microsoft Office, spreadsheets, email platforms, Canva)
• Able to manage multiple tasks and priorities
• Able to maintain confidentiality and handle sensitive information with discretion
• Comfortable working in a mental health setting where clients may be distressed or vulnerable
• A team player with a supportive, respectful, and grounded attitude

Benefits

• Flexible days off
• 5.5-day work week, with the half-day designated as work-from-home
• Hybrid work arrangements – Some work-from-home flexibility, depending on operational needs
• Mental health leave
• Annual leave
• Birthday leave
• Access to internal and external training, skill-building workshops, and professional development courses
• Career progression
• Staff rates for selected services, workshops, or programmes

For more information or if you feel called to grow alongside us in shaping Singapore’s mental and emotional health landscape, we warmly invite you to send us your resume to [e-mail]. Applications close on 15 January 2025. Only shortlisted candidates will be contacted.