Client Account Services Executive

HEYSARA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-oriented company in Singapore is seeking a Client Account Services Executive to manage client services and support approximately 300 secretary accounts. The ideal candidate must have a relevant diploma or degree and at least 1 year of experience in client support. Strong communication and organizational skills are essential, along with proficiency in Microsoft Excel and Xero. This position offers an exciting opportunity to grow in a dynamic environment.

Qualifications

• Minimum 1 year of relevant experience in client support or sales coordination role.
• Excellent interpersonal and communication skills with a client-focused mindset.
• Able to work independently, manage multiple priorities and consistently meet deadlines and KPI.

Responsibilities

• Manage all Client Services-related matters.
• Serve as the Person-in-Charge (PIC) for approximately 300 Secretary Accounts.
• Prepare proposals, service agreements and related documents for clients.

Skills

Leadership

Microsoft Office

Microsoft Excel

Communication Skills

Customer Support

Teamwork Skills

Analytical Skills

Service Delivery

Education

Diploma / Degree in Business Management or related field

Tools

Xero

Job description

Roles & Responsibilities

We have an exciting career opportunity for the position of Client Account Services Executive and invite industry professionals to join us.

Job Responsibilities

• Assume responsibility for managing all Client Services-related matters.
• Serve as the Person-in-Charge (PIC) for approximately 300 Secretary Accounts.
• Manage all Secretarial Account and Xero Subscription Renewals, including but not limited to : Annual return filing fees, registered office services, nominee services, new incorporation & secretarial services and etc.
• Support the Acquisition of New accounts through personal relationships and professional network.
• Prepare proposals, service agreements and related documents for client presentation and onboarding.
• Proactively monitor service progress, track pending items and follow up on payments to ensure timely delivery and accurate billing.
• Facilitate knowledge transfer processes to ensure smooth onboarding for Corporate Legal Group (CLG) clients.

Requirements

• Diploma / Degree in Business Management or related field.
• Minimum 1 year of relevant experience in client support or sales coordination role.
• Excellent interpersonal and communication skills with a client-focused mindset.
• Able to work independently, manage multiple priorities and consistently meet deadlines and KPI.

Skills

• Leadership
• Microsoft Office
• Microsoft Excel
• Advertising
• Analytical Skills
• Customer Support
• Tax
• Administration
• Financial Markets
• Accounting
• Xero
• Communication Skills
• Customer Service
• Teamwork Skills
• Customer Relations
• Financial Services
• Able To Work Independently
• Service Delivery