Client Account Service Executive

VTI APAC PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in market development in Singapore is seeking a professional to assist in managing client accounts, drive sales performance, and establish a strong market presence. The role involves developing strategies for business growth, training team members, and ensuring effective customer relationship management. Candidates should possess strong analytical skills and proven leadership experience.

Qualifications

• Strong analytical and strategic thinking skills.
• Ability to develop and maintain customer relationships.
• Proven leadership and team management experience.

Responsibilities

• Assist Managing Director in managing client accounts.
• Drive sales performance and establish market presence.
• Develop team work plans, assign KPIs, and evaluate performance.

Job description

Job Objectives

• Assist Managing Director to manage client accounts as business requirements
• Achieve business targets and market development goals in Singapore for specific periods
• Drive sales performance and team productivity
• Establish strong market presence in Singapore

Key Responsibilities

Management Functions

• Develop team work plans and action programs (monthly/quarterly/annually)
• Assign and evaluate monthly performance results and KPIs for team members according to company regulations
• Train, guide, enhance capabilities, and support team members to improve productivity and job completion
• Participate in building and improving the company's internal management system
• Engage in cultural development activities and internal company movements

Professional Operations

• Market Development & Business Growth:
  • Analyze market conditions and research company strengths/weaknesses and products/services to advise on competitive strategies and market development
  • Build strategies, development directions, and sales policies to approach markets and promote business expansion in Singapore
  • Create feasible plans and organize sales activities in phases to ensure revenue, profit, and customer targets
  • Organize search and target identification, seek new customers and partners in the market
  • Develop market share for the team and company
  • Support partners in business development
• Customer Relationship Management:
  • Build and develop relationships with customers and suppliers in Singapore market
  • Organize and implement customer approach, care, and appreciation activities and campaigns
  • Establish and maintain positive company relationships with customers and partners
  • Coordinate with Marketing department to organize events, business programs, and customer approach initiatives
  • Regularly evaluate and report business activity effectiveness to Singapore Market Development Director: customer growth, sales growth
• Reporting Requirements
  • Regular business activity reports as required
  • Special reports on emerging issues with risks that could affect company reputation and long-term business strategy
  • Periodic/ad-hoc work reports as requested by BOD ensuring completeness, accuracy, and timeliness
  • Perform other tasks as required by Market Development Director and Board of Directors

Authority & Responsibilities

• Authority:
  • Propose and control documents related to activities and sales expenses within job scope and delegated authority
  • Request relevant units/departments/individuals to provide information and coordinate work implementation according to proper functions and authority
• Responsibilities:
  • Accountable for effectiveness of business proposals, business development plans, and assigned customer development
  • Use, secure, and allocate information within responsibility scope