Client Account Service Executive

UNITED PEST & VECTOR MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A pest control company in Singapore seeks a Client Account Service Executive to support account managers by maintaining client relationships and ensuring service delivery. The role involves coordinating schedules, handling client inquiries, and processing renewals. Candidates should have a diploma in Business Administration or a related field, with at least 1 year of experience in customer service or account coordination, and strong communication skills. This position offers an opportunity to grow within a dynamic team.

Qualifications

• Minimum 1 year of experience in account coordination, customer service, or an administrative role.
• Experience in pest control, hospitality, or facilities management is an advantage.
• Strong organizational skills to manage client accounts efficiently.

Responsibilities

• Support in maintaining and nurturing client relationships.
• Coordinate service appointments and client account documentation.
• Respond to client inquiries regarding services and pricing.
• Process service renewals and ensure billing accuracy.
• Liaise between clients and technical teams for timely service delivery.
• Assist in preparing quotes and proposals for client retention.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Education

Diploma in Business Administration, Marketing or related field

Job description

About the Role:

As a Client Account Service Executive, you will support account managers in strengthening client relationships and ensuring exceptional service delivery. This role involves a mix of client communication, administrative coordination, and sales support to help maintain and grow our client accounts.

Key Responsibilities:

• Provide support in maintaining and nurturing client relationships to ensure satisfaction with pest control services.
• Coordinate schedules, service appointments, and documentation related to client accounts, including contracts, billing, and service reports.
• Respond to client inquiries via phone, email, or in-person regarding services, pricing, or pest-related concerns.
• Process service renewals, upsells, and new orders, ensuring billing accuracy and compliance with client agreements.
• Serve as a liaison between clients, technicians, and sales teams to address issues and ensure timely service delivery.
• Assist in preparing quotes, proposals, and presentations to support client retention and new business efforts.

Requirements:

• Diploma in Business Administration, Marketing, or a related field.
• Minimum 1 year of experience in account coordination, customer service, or an administrative role. Experience in pest control, hospitality, or facilities management is an advantage.
• Strong organizational skills with the ability to multitask, prioritize deadlines, and manage client accounts efficiently.
• Excellent verbal and written communication skills for client engagement and team collaboration.
• Must meet eligibility requirements (quota available).

To Apply:

Please send your resume [e-mail]