Client Account Service Associate

2BRDGE SG PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

2BRDGE SG PTE. LTD. in Singapore is seeking a client-focused professional to support customer success, account management, and business operations across APAC and Europe.

You will drive HubSpot CRM rollout, design processes, and deliver training materials while maintaining data integrity. Fluency in English required; European language a plus. Join a dynamic team to map processes, automate workflows, and deliver compelling client-facing presentations and reports.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–4 years of experience in customer success, account management, business operations or a similar client-facing role, ideally in SaaS or financial services.
• Fluency in English is required; proficiency in a European language (e.g., French, Spanish, German) is an advantage for supporting our European clients.
• Experience in management consulting, a Big 4 firm or a technology company is preferred.
• Proven ability to build and maintain long-term relationships with enterprise or strategic clients.
• Strong stakeholder management skills and a customer-centric mindset.
• Hands-on experience with HubSpot or a comparable CRM is an advantage.
• Advanced proficiency in PowerPoint and Excel, with the ability to produce professional client-facing presentations, reports and data-driven business updates.
• Self-driven and adaptable, comfortable with ambiguity, and able to work both independently and within cross-functional teams.

Responsibilities

• Document day-to-day client services operations and support change management as the team transitions onto HubSpot.
• Provide client support across APAC and European time zones under a follow-the-sun ticketing model.
• Support client migration from our legacy platform to KYBIX by delivering client training and developing educational materials.
• Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages.
• Audit and clean existing CRM data to establish a reliable single source of truth.
• Map internal processes, identify automation opportunities, and scope work with external HubSpot consultants.
• Develop internal documentation, training materials and branded company presentations to keep teams aligned and consistent.
• Design and map end-to-end pricing and conversion workflows.
• Build CRM-integrated lead-capture mechanisms to qualify prospects before product access is granted.
• Support business development in APAC and Europe by networking, identifying qualified prospects and delivering product demonstrations.
• Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages.
• Audit and clean existing CRM data to establish a reliable single source of truth.
• Support go-to-market execution ahead of product launch.
• Execute launch campaigns across social channels in partnership with the CMO.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Presentation skills

HubSpot experience

Education

Bachelor's degree or equivalent

Tools

HubSpot

CRM

Excel

PowerPoint

Job description

Key Responsibilities

Client Services

• Document day-to-day client services operations and support change management as the team transitions onto HubSpot
• Provide client support across APAC and European time zones under a follow-the-sun ticketing model
• Support client migration from our legacy platform to KYBIX by delivering client training and developing educational materials
• Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages
• Audit and clean existing CRM data (e.g., misclassified contacts, account discrepancies) to establish a reliable single source of truth

Business Operations

• Map internal processes, identify automation opportunities, and scope work with external HubSpot consultants
• Develop internal documentation, training materials and branded company presentations to keep teams aligned and consistent

Sales Support

• Design and map end-to-end pricing and conversion workflows
• Build CRM-integrated lead-capture mechanisms (e.g., demo waitlist) to qualify prospects before product access is granted
• Support business development in APAC and Europe by networking, identifying qualified prospects and delivering product demonstrations
• Lead the phased rollout of HubSpot CRM, working with Marketing, Sales, Technology, Product and Operations to define pipeline structure and lifecycle stages
• Audit and clean existing CRM data (e.g., misclassified contacts, account discrepancies) to establish a reliable single source of truth

Marketing Support

• Support go-to-market execution ahead of product launch
• Execute launch campaigns across social channels in partnership with the CMO, including multi-week LinkedIn content programmes on the KYB/KYC market
• Ensure brand consistency across all external materials

Requirements

• Bachelor's degree or equivalent professional experience
• 2–4 years of experience in customer success, account management, business operations or a similar client-facing role, ideally in SaaS or financial services
• Fluency in English is required. Proficiency in a European language (e.g., French, Spanish, German) is an advantage for supporting our European clients
• Experience in management consulting, a Big 4 firm or a technology company is preferred
• Proven ability to build and maintain long-term relationships with enterprise or strategic clients
• Strong stakeholder management skills and a customer-centric mindset
• Hands-on experience with HubSpot or a comparable CRM is an advantage
• Advanced proficiency in PowerPoint and Excel, with the ability to produce professional client-facing presentations, reports and data-driven business updates
• Self-driven and adaptable, comfortable with ambiguity, and able to work both independently and within cross-functional teams