Cleaning Ops Leader: Quality, Training & Client Care

MDI FORTUNE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Oversee daily cleaning operations, ensuring timely delivery of services that meet company and client standards.
• Supervise, train, and motivate staff to perform effectively while adhering to company policies and safety procedures.
• Build and maintain strong relationships with clients, addressing inquiries, handling complaints, and ensuring high levels of satisfaction.
• Manage and monitor operational budgets, ensuring cost-effective use of resources and inventory.
• Ensure the proper maintenance and functionality of cleaning equipment and tools.
• Prepare regular operational reports for management review.
• Perform other ad-hoc duties as assigned.