Cleaning Operations Supervisor

APLUS CLEAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning services provider is seeking an Off-Site Cleaning Supervisor in Singapore to oversee and manage cleaning operations at client sites. The role involves supervising staff, ensuring quality standards, and maintaining strong client relationships. Candidates should possess leadership, communication, and problem-solving skills, along with attention to detail. This position offers opportunities to enhance operational efficiency and staff performance.

Qualifications

• Strong leadership skills to manage and motivate a cleaning team.
• Excellent communication abilities for client interactions.
• Critical thinking and problem-solving capabilities.
• Attention to detail in maintaining cleaning standards.
• Efficient time management and organization.

Responsibilities

• Supervise and manage cleaning teams at client sites.
• Monitor and maintain high cleaning standards.
• Build and maintain client relationships, address concerns.
• Coordinate cleaning schedules and planning workflows.
• Manage cleaning supplies and equipment.
• Ensure compliance with health and safety regulations.
• Evaluate staff performance and provide feedback.
• Resolve operational issues and complaints.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Time management

Job description

Overview

An Off-Site Cleaning Supervisor oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.

Key Responsibilities

• Supervising cleaning staff: Managing and supervising cleaning teams at client sites.
• Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
• Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
• Scheduling and planning: Coordinating cleaning schedules, allocating resources, and planning workflows.
• Inventory management: Managing cleaning supplies, equipment, and materials.
• Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
• Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
• Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities

• Leadership: Ability to motivate, guide, and manage cleaning staff.
• Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
• Problem-solving: Ability to resolve issues, think critically, and make decisions.
• Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
• Time management: Efficient time management, prioritization, and organization skills.

Goals

• Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.
• Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.
• Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.
• Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.